Outage in Salesforce
Feature Disruption
Resolved Minor
May 19, 2026 - Started 1 day ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Salesforce experienced a 3-hour feature disruption affecting Field Service Mobile Services across multiple regions (BRA6S, BRA8S, AUS76, BRA32), where users encountered 403 error messages when attempting to use the performance priming feature. The incident began at 23:50 UTC on May 19, 2026, and Salesforce deployed a fix to resolve the access issues. The service was restored after implementing and validating the remediation.
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
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Latest Updates ( sorted recent to last )
UPDATE
1 day ago - at 05/20/2026 04:06AM
We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update once the fix has been deployed and validated, or sooner if we have more information.
UPDATE
1 day ago - at 05/20/2026 01:38AM
At 23:50 UTC on May 19, 2026 we began investigating a feature disruption impacting Salesforce Field Service (SFS) Mobile Services. Impacted customers may receive 403 error messages when trying to use the performance priming feature. We are in the process of deploying a fix to remediate the issue and this is expected to take approximately 60 minutes. We’ll provide an update in the next 60-90 minutes or sooner if new information, or validation of the fix, becomes available.
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