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Outage in Salesforce

Feature Degradation

Resolved Minor
May 20, 2026 - Started about 9 hours ago - Lasted about 2 hours

Incident Report

Summary AI Generated

Salesforce experienced a feature degradation affecting Marketing Cloud Engagement customers on multiple stacks, where approximately 25% of unsubscribe requests were not being processed properly due to a deployment issue with unsubscribe link processing. The issue specifically impacted customers using custom CloudPages for unsubscribe branding or behavior on Stacks 1, 5, 6, 7, 10, and 51. After deploying an initial fix that required configuration adjustments, Salesforce implemented a revised remediation plan and restored functionality across all affected environments within 2 hours.

There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce DB7013 Salesforce DB3 Salesforce DB20 Salesforce DB7012 Salesforce DB7049 Salesforce DB7075 Salesforce DB6012 Salesforce DB10193 Salesforce DB80 Salesforce DB4 Salesforce DB44 Salesforce DB52 Salesforce DB7014 Salesforce DB7027 Salesforce DB7050 Salesforce DB7056 Salesforce DB7104 Salesforce DB10008 Salesforce DB7124 Salesforce DB92 Salesforce DB7137 Salesforce DB5 Salesforce DB23 Salesforce DB83 Salesforce DB136 Salesforce DB605 Salesforce DB621 Salesforce DB7015 Salesforce DB7020 Salesforce DB7033 Salesforce DB7052 Salesforce DB7063 Salesforce DB7105 Salesforce DB10009 Salesforce DB10022 Salesforce DB10052 Salesforce DB10058 Salesforce DB10066 Salesforce DB10075 Salesforce DB10081 Salesforce DB10089 Salesforce DB10097 Salesforce DB10104 Salesforce DB10110 Salesforce DB10118 Salesforce DB10125 Salesforce DB10132 Salesforce DB10142 Salesforce DB10160 Salesforce DB7070 Salesforce DB10086 Salesforce DB7125 Salesforce DB94 Salesforce DB10043 Salesforce DB6009 Salesforce DB6 Salesforce DB62 Salesforce DB72 Salesforce DB112 Salesforce DB117 Salesforce DB137 Salesforce DB647 Salesforce DB672 Salesforce DB710 Salesforce DB713 Salesforce DB716 Salesforce DB736 Salesforce DB7016 Salesforce DB7045 Salesforce DB95 Salesforce DB10192 Salesforce DB7126 Salesforce DB7 Salesforce DB113 Salesforce DB7017 Salesforce DB7039 Salesforce DB7066 Salesforce DB7101 Salesforce DB10004 Salesforce DB10038 Salesforce DB10054 Salesforce DB10061 Salesforce DB10121 Salesforce DB9 Salesforce DB66 Salesforce DB7018 Salesforce DB7040 Salesforce DB7067 Salesforce DB7079 Salesforce DB7085 Salesforce DB7102 Salesforce DB7108 Salesforce DB10005 Salesforce DB10012 Salesforce DB10018 Salesforce DB10048 Salesforce DB10078 Salesforce DB10084 Salesforce DB10093 Salesforce DB10101 Salesforce DB10107 Salesforce DB10114 Salesforce DB10122 Salesforce DB10128 Salesforce DB10138 Salesforce DB10146 Salesforce DB10165 Salesforce DB10179 Salesforce DB10163 Salesforce DB96 Salesforce DB7132 Salesforce DB10 Salesforce DB7021 Salesforce DB7064 Salesforce DB7071 Salesforce DB98 Salesforce DB12 Salesforce DB7022 Salesforce DB7065 Salesforce DB7078 Salesforce DB7084 Salesforce DB7106 Salesforce DB10011 Salesforce DB10024 Salesforce DB10037 Salesforce DB10046 Salesforce DB10068 Salesforce DB10077 Salesforce DB10083 Salesforce DB10091 Salesforce DB10099 Salesforce DB10127 Salesforce DB10136 Salesforce DB10161 Salesforce DB10148 Salesforce DB6013 Salesforce DB10198 Salesforce DB100 Salesforce DB13 Salesforce DB30 Salesforce DB41 Salesforce DB51 Salesforce DB69 Salesforce DB74 Salesforce DB97 Salesforce DB118 Salesforce DB138 Salesforce DB601 Salesforce DB625 Salesforce DB730 Salesforce DB747 Salesforce DB7023 Salesforce DB7034 Salesforce DB7092 Salesforce DB7107 Salesforce DB10017 Salesforce DB10032 Salesforce DB10047 Salesforce DB10069 Salesforce DB10092 Salesforce DB10100 Salesforce DB10106 Salesforce DB10113 Salesforce DB10137 Salesforce DB10145 Salesforce DB7119 Salesforce DB7122 Salesforce DB132 Salesforce DB6015 Salesforce DB15 Salesforce DB31 Salesforce DB65 Salesforce DB75 Salesforce DB101 Salesforce DB119 Salesforce DB7026 Salesforce DB7036 Salesforce DB7080 Salesforce DB7116 Salesforce DB10013 Salesforce DB10033 Salesforce DB10049 Salesforce DB10063 Salesforce DB10071 Salesforce DB10079 Salesforce DB10085 Salesforce DB10094 Salesforce DB10115 Salesforce DB10123 Salesforce DB10130 Salesforce DB10168 Salesforce DB10186 Salesforce DB10129 Salesforce DB10134 Salesforce DB7123 Salesforce DB151 Salesforce DB16 Salesforce DB89 Salesforce DB115 Salesforce DB135 Salesforce DB616 Salesforce DB636 Salesforce DB656 Salesforce DB667 Salesforce DB674 Salesforce DB684 Salesforce DB706 Salesforce DB709 Salesforce DB719 Salesforce DB727 Salesforce DB752 Salesforce DB7028 Salesforce DB7083 Salesforce DB7099 Salesforce DB7112 Salesforce DB10002 Salesforce DB10010 Salesforce DB10045 Salesforce DB10082 Salesforce DB10098 Salesforce DB10119 Salesforce DB10126 Salesforce DB10135 Salesforce DB10180 Salesforce DB10191 Salesforce DB152 Salesforce DB17 Salesforce DB47 Salesforce DB78 Salesforce DB91 Salesforce DB7029 Salesforce DB7047 Salesforce DB7054 Salesforce DB7060 Salesforce DB7073 Salesforce DB7121 Salesforce DB153 Salesforce DB7140 Salesforce DB18 Salesforce DB68 Salesforce DB633 Salesforce DB648 Salesforce DB665 Salesforce DB695 Salesforce DB708 Salesforce DB7031 Salesforce DB7037 Salesforce DB7044 Salesforce DB7069 Salesforce DB7097 Salesforce DB7110 Salesforce DB10021 Salesforce DB10051 Salesforce DB10057 Salesforce DB10073 Salesforce DB7133 Salesforce DB618 Salesforce DB639 Salesforce DB655 Salesforce DB688 Salesforce DB711 Salesforce DB724 Salesforce DB741 Salesforce DB758 Salesforce DB784 Salesforce DB6003 Salesforce DB7035 Salesforce DB7115 Salesforce DB10026 Salesforce DB10055 Salesforce DB10062 Salesforce DB10070 Salesforce DB10007 Salesforce DB10202 Salesforce DB157 Salesforce DB22 Salesforce DB58 Salesforce DB70 Salesforce DB120 Salesforce DB603 Salesforce DB626 Salesforce DB649 Salesforce DB660 Salesforce DB689 Salesforce DB696 Salesforce DB712 Salesforce DB715 Salesforce DB734 Salesforce DB762 Salesforce DB795 Salesforce DB6005 Salesforce DB7041 Salesforce DB7048 Salesforce DB7094 Salesforce DB10019 Salesforce DB10040 Salesforce DB10060 Salesforce DB154 Salesforce DB25 Salesforce DB54 Salesforce DB67 Salesforce DB71 Salesforce DB90 Salesforce DB651 Salesforce DB668 Salesforce DB680 Salesforce DB697 Salesforce DB775 Salesforce DB786 Salesforce DB6007 Salesforce DB7043 Salesforce DB7081 Salesforce DB7087 Salesforce DB7109 Salesforce DB10034 Salesforce DB10056 Salesforce DB10064 Salesforce DB10072 Salesforce DB10080 Salesforce DB10087 Salesforce DB10095 Salesforce DB10102 Salesforce DB10108 Salesforce DB10116 Salesforce DB10124 Salesforce DB10131 Salesforce DB10204 Salesforce DB7138 Salesforce DB64 Salesforce DB79 Salesforce DB7053 Salesforce DB634 Salesforce DB10195 Salesforce DB10207 Salesforce DB59 Salesforce DB76 Salesforce DB631 Salesforce DB739 Salesforce DB756 Salesforce DB777 Salesforce DB7076 Salesforce DB7082 Salesforce DB10187 Salesforce DB694 Salesforce DB34 Salesforce DB60 Salesforce DB77 Salesforce DB116 Salesforce DB607 Salesforce DB654 Salesforce DB686 Salesforce DB704 Salesforce DB742 Salesforce DB753 Salesforce DB772 Salesforce DB781 Salesforce DB7086 Salesforce DB10006 Salesforce DB10027 Salesforce DB7118 Salesforce DB721 Salesforce DB10205 Salesforce DB718 Salesforce DB40 Salesforce DB63 Salesforce DB7088 Salesforce DB10000 Salesforce DB10029 Salesforce DB10042 Salesforce DB10065 Salesforce DB10088 Salesforce DB10096 Salesforce DB10103 Salesforce DB10109 Salesforce DB10117 Salesforce DB10141 Salesforce DB10171 Salesforce DB7120 Salesforce DB725 Salesforce DB42 Salesforce DB57 Salesforce DB82 Salesforce DB88 Salesforce DB134 Salesforce DB774 Salesforce DB785 Salesforce DB7006 Salesforce DB7089 Salesforce DB7098 Salesforce DB10001 Salesforce DB10014 Salesforce DB10044 Salesforce DB7127 Salesforce DB6014 Salesforce DB728 Salesforce DB798 Salesforce DB55 Salesforce DB86 Salesforce DB7091 Salesforce DB7113 Salesforce DB10016 Salesforce DB84 Salesforce DB122 Salesforce DB141 Salesforce DB7095 Salesforce DB7117 Salesforce DB10020 Salesforce DB10041 Salesforce DB10050 Salesforce DB85 Salesforce DB123 Salesforce DB608 Salesforce DB632 Salesforce DB664 Salesforce DB7103 Salesforce DB10028 Salesforce DB6006 Salesforce DB87 Salesforce DB114 Salesforce DB7111 Salesforce DB10035 Salesforce DB6011 Salesforce DB7141 Salesforce DB111 Salesforce DB121 Salesforce DB7114 Salesforce DB10025 Salesforce DB7042 Salesforce DB133 Salesforce DB652 Salesforce DB698 Salesforce DB714 Salesforce DB737 Salesforce DB10023 Salesforce DB10030 Salesforce DB10036 Salesforce DB10076 Salesforce DB10111 Salesforce DB10143 Salesforce DB10176 Salesforce DB10199 Salesforce DB139 Salesforce DB10039 Salesforce DB10206 Salesforce DB10200 Salesforce DB142 Salesforce DB617 Salesforce DB627 Salesforce DB638 Salesforce DB10139 Salesforce DB10147 Salesforce DB613 Salesforce DB662 Salesforce DB669 Salesforce DB677 Salesforce DB691 Salesforce DB705 Salesforce DB733 Salesforce DB776 Salesforce DB7001 Salesforce DB10140 Salesforce DB10149 Salesforce DB10156 Salesforce DB10169 Salesforce DB7058 Salesforce DB10074 Salesforce DB602 Salesforce DB615 Salesforce DB646 Salesforce DB670 Salesforce DB744 Salesforce DB771 Salesforce DB780 Salesforce DB6004 Salesforce DB10144 Salesforce DB10152 Salesforce DB10177 Salesforce DB10197 Salesforce DB623 Salesforce DB641 Salesforce DB661 Salesforce DB690 Salesforce DB707 Salesforce DB720 Salesforce DB729 Salesforce DB764 Salesforce DB778 Salesforce DB792 Salesforce DB7005 Salesforce DB10150 Salesforce DB10157 Salesforce DB799 Salesforce DB628 Salesforce DB645 Salesforce DB659 Salesforce DB673 Salesforce DB10151 Salesforce DB10172 Salesforce DB637 Salesforce DB676 Salesforce DB693 Salesforce DB10153 Salesforce DB10162 Salesforce DB10178 Salesforce DB10170 Salesforce DB640 Salesforce DB671 Salesforce DB759 Salesforce DB791 Salesforce DB797 Salesforce DB7004 Salesforce DB10155 Salesforce DB653 Salesforce DB692 Salesforce DB703 Salesforce DB658 Salesforce DB682 Salesforce DB746 Salesforce DB767 Salesforce DB788 Salesforce DB6010 Salesforce DB156 Salesforce DB663 Salesforce DB678 Salesforce DB10189 Salesforce DB7134 Salesforce DB717 Salesforce DB750 Salesforce DB794 Salesforce DB731 Salesforce DB738 Salesforce DB755 Salesforce DB765 Salesforce DB790 Salesforce DB7002 Salesforce DB7139 Salesforce DB732 Salesforce DB745 Salesforce DB763 Salesforce DB7129 Salesforce DB735 Salesforce DB748 Salesforce DB740 Salesforce DB754 Salesforce DB787 Salesforce DB6008 Salesforce DB749 Salesforce DB757 Salesforce DB773 Salesforce DB10190 Salesforce DB766 Salesforce DB7003 Salesforce DB10188 Salesforce DB7135 Salesforce DB770 Salesforce DB779 Salesforce DB793 Salesforce DB6002 Salesforce DB7131 Salesforce DB10201 Salesforce DB7007 Salesforce DB7019 Salesforce DB7008 Salesforce DB7038 Salesforce DB7059 Salesforce DB7077 Salesforce DB7090 Salesforce DB10015 Salesforce DB10067 Salesforce DB10090 Salesforce DB7130 Salesforce DB7009 Salesforce DB7046 Salesforce DB7100 Salesforce DB10003 Salesforce DB10031 Salesforce DB10053 Salesforce DB10059 Salesforce DB10105 Salesforce DB10112 Salesforce DB10120 Salesforce DB1 Salesforce DB73 Salesforce DB93 Salesforce DB131 Salesforce DB743 Salesforce DB760 Salesforce DB782 Salesforce DB6001 Salesforce DB7010 Salesforce DB7025 Salesforce DB7061 Salesforce DB7074 Salesforce DB7093 Salesforce DB2 Salesforce DB56 Salesforce DB7011 Salesforce DB7030 Salesforce DB7055 Salesforce DB7062 Salesforce DB7068 Salesforce DB10211 Salesforce DB160 Salesforce DB7145 Salesforce DB7147 Salesforce DB6016 Salesforce DB7143 Salesforce DB7096 Salesforce DB7144 Salesforce DB7146 Salesforce DB6018 Salesforce DB7148 Salesforce DB51002 Salesforce DB51006 Salesforce DB51028 Salesforce DB681 Salesforce DB51031 Salesforce DB51037 Salesforce DB51003 Salesforce DB51005 Salesforce DB51040 Salesforce DB51009 Salesforce DB51012 Salesforce DB51043 Salesforce DB51004 Salesforce DB51015 Salesforce DB51018 Salesforce DB51017 Salesforce DB51021 Salesforce DB10133 Salesforce DB162 Salesforce DB51001 Salesforce DB51024 Salesforce DB163 Salesforce DB164 Salesforce DB6019 Salesforce DB6020 Salesforce DB10213 Salesforce DB10214 Salesforce DB10215 Salesforce DB51029 Salesforce DB51030 Salesforce DB51032 Salesforce DB51033 Salesforce DB51038 Salesforce DB51042 Salesforce DB51046 Salesforce DB51049 Salesforce DB7149 Salesforce DB7151 Salesforce DB51045 Salesforce DB51075 Salesforce DB7154 Salesforce DB51078 Salesforce DB6021 Salesforce DB10216 Salesforce DB51081 Salesforce DB51050 Salesforce DB51077 Salesforce DB51080 Salesforce DB51083 Salesforce DB51087 Salesforce DB51084 Salesforce DB51090 Salesforce DB7160 Salesforce DB10219 Salesforce DB51092 Salesforce DB7158 Salesforce DB7159 Salesforce DB10218 Salesforce DB165 Salesforce DB7155 Salesforce DB51095 Salesforce DB10210 Salesforce DB10212 Salesforce DB10217 Salesforce DB10222 Salesforce DB10225 Salesforce DB10226 Salesforce DB166 Salesforce DB167 Salesforce DB51034 Salesforce DB51048 Salesforce DB51052 Salesforce DB51055 Salesforce DB51057 Salesforce DB51058 Salesforce DB51059 Salesforce DB51060 Salesforce DB51061 Salesforce DB51064 Salesforce DB51065 Salesforce DB51067 Salesforce DB51091 Salesforce DB51096 Salesforce DB51099 Salesforce DB51101 Salesforce DB51102 Salesforce DB51104 Salesforce DB51105 Salesforce DB51108 Salesforce DB51111 Salesforce DB51113 Salesforce DB51114 Salesforce DB51116 Salesforce DB51117 Salesforce DB51120 Salesforce DB51123 Salesforce DB51126 Salesforce DB51128 Salesforce DB51132 Salesforce DB51138 Salesforce DB51141 Salesforce DB51145 Salesforce DB51150 Salesforce DB6027 Salesforce DB6028 Salesforce DB6029 Salesforce DB7150 Salesforce DB7152 Salesforce DB7156 Salesforce DB7162 Salesforce DB7163 Salesforce DB7164 Salesforce DB10224 Salesforce DB10227 Salesforce DB10230 Salesforce DB10231 Salesforce DB10236 Salesforce DB10237 Salesforce DB168 Salesforce DB169 Salesforce DB170 Salesforce DB171 Salesforce DB175 Salesforce DB51125 Salesforce DB51134 Salesforce DB51135 Salesforce DB51143 Salesforce DB51152 Salesforce DB51153 Salesforce DB51156 Salesforce DB51159 Salesforce DB51162 Salesforce DB51165 Salesforce DB51168 Salesforce DB51169 Salesforce DB51193 Salesforce DB51198 Salesforce DB51201 Salesforce DB51202 Salesforce DB51204 Salesforce DB51205 Salesforce DB51207 Salesforce DB51210 Salesforce DB51211 Salesforce DB51213 Salesforce DB6030 Salesforce DB6031 Salesforce DB6032 Salesforce DB7165 Salesforce DB7166 Salesforce DB7167 Salesforce DB7168 Salesforce DB7169 Salesforce DB7170 Salesforce DB7171 Salesforce DB7172 Salesforce DB7173 Salesforce DB7174 Salesforce DB7175 Salesforce DB7176 Salesforce DB7177 Salesforce DB7178 Salesforce DB7179

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Latest Updates ( sorted recent to last )
UPDATE about 8 hours ago - at 05/20/2026 09:21PM

During the subsequent validation phase, we identified that the fix required a configuration adjustment to fully restore functionality. We have developed a revised remediation plan and are currently in the process of merging and deploying this update to the affected environments. We expect to begin the next round of validation shortly.

We will provide an update in 60 minutes, or sooner if additional information becomes available.

UPDATE about 9 hours ago - at 05/20/2026 08:26PM

We completed the deployment of a fix to all six impacted stacks and we’ve now entered a monitoring phase to ensure the settings have fully propagated. We will begin the validation of the fix at approximately 20:30 UTC.

We will provide an update in 60 minutes, or sooner if additional information becomes available.

UPDATE about 9 hours ago - at 05/20/2026 08:04PM

At approximately 16:00 UTC on May 20, 2026, we became aware of a feature degradation impacting a subset of Marketing Cloud Engagement customers. A recent deployment that manages unsubscribe link processing has introduced an issue where some unsubscribe requests may not be successfully processed.

This issue specifically impacts customers on Stacks 1, 5, 6, 7, 10, and 51 who utilize custom CloudPages for their unsubscribe branding or behavior. We estimate that roughly 25% of unsubscribe links may not properly process during an unsubscribe attempt.

We have identified the trigger and are currently preparing remediation steps to restore normal functionality.

We will provide an update in 30 minutes, or sooner if additional information becomes available.

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