Incident Report
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce JPN24S Salesforce JPN28S Salesforce JPN2S Salesforce JPN4S Salesforce JPN6S Salesforce JPN8S Salesforce KOR2S Salesforce KOR4S Salesforce AUS20S Salesforce DEU8S Salesforce FRA2S Salesforce GBR90S Salesforce GBR92S Salesforce ITA4S Salesforce SWE120S Salesforce SWE30S Salesforce SWE88S Salesforce USA28S Salesforce ARE2S Salesforce ARE4S Salesforce AUS14S Salesforce AUS16S Salesforce AUS18S Salesforce AUS22S Salesforce AUS24S Salesforce AUS26S Salesforce AUS28S Salesforce AUS2S Salesforce AUS36S Salesforce AUS38S Salesforce AUS4S Salesforce AUS6S Salesforce AUS80S Salesforce BRA2S Salesforce BRA4S Salesforce BRA54S Salesforce BRA6S Salesforce BRA8S Salesforce CAN20S Salesforce CAN2S Salesforce CAN4S Salesforce CAN6S Salesforce CAN70S Salesforce CAN86S Salesforce CAN8S Salesforce CHE26S Salesforce CHE2S Salesforce CHE4S Salesforce DEU104S Salesforce DEU10S Salesforce DEU114S Salesforce DEU116S Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce DEU20S Salesforce DEU2S Salesforce DEU48S Salesforce DEU4S Salesforce DEU50S Salesforce DEU62S Salesforce DEU6S Salesforce FRA12S Salesforce FRA24S Salesforce FRA4S Salesforce FRA6S Salesforce FRA8S Salesforce FRA96S Salesforce FRA98S Salesforce GBR106S Salesforce GBR108S Salesforce GBR110S Salesforce GBR2S Salesforce GBR40S Salesforce GBR42S Salesforce GBR44S Salesforce GBR4S Salesforce GBR60S Salesforce GBR62S Salesforce IDN2S Salesforce IDN4S Salesforce IND10S Salesforce IND12S Salesforce IND14S Salesforce IND16S Salesforce IND18S Salesforce IND20S Salesforce IND22S Salesforce IND24S Salesforce IND26S Salesforce IND28S Salesforce IND2S Salesforce IND3S Salesforce IND4S Salesforce IND54S Salesforce IND6S Salesforce IND8S Salesforce ISR2S Salesforce ISR4S Salesforce ITA22S Salesforce ITA2S Salesforce ITA32S Salesforce JPN10S Salesforce JPN12S Salesforce JPN18S Salesforce JPN20S Salesforce JPN22S Salesforce SGP2S Salesforce SGP4S Salesforce SGP6S Salesforce SGP8S Salesforce SWE28S Salesforce SWE2S Salesforce SWE2S Salesforce SWE44S Salesforce SWE4S Salesforce SWE4S Salesforce SWE60S Salesforce SWE6S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce USA194S Salesforce USA202S Salesforce USA20S Salesforce USA224S Salesforce USA22S Salesforce USA240S Salesforce USA242S Salesforce USA244S Salesforce USA248S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA262S Salesforce USA268S Salesforce USA270S Salesforce USA2S Salesforce USA30S Salesforce USA32S Salesforce USA366S Salesforce USA3S Salesforce USA432S Salesforce USA434S Salesforce USA446S Salesforce USA448S Salesforce USA488S Salesforce USA490S Salesforce USA534S Salesforce USA540S Salesforce USA542S Salesforce USA60S Salesforce USA62S Salesforce USA654S Salesforce USA656S Salesforce USA658S Salesforce USA660S Salesforce USA662S Salesforce USA664S Salesforce USA666S Salesforce USA668S Salesforce USA670S Salesforce USA672S Salesforce USA710S Salesforce USA712S Salesforce USA750S Salesforce USA752S Salesforce USA754S Salesforce USA756S Salesforce USA758S Salesforce USA760S Salesforce USA762S Salesforce USA764S Salesforce USA766S Salesforce USA768S Salesforce USA770S Salesforce USA772S Salesforce USA774S Salesforce USA786S Salesforce USA792S Salesforce USA804S Salesforce USA80S Salesforce USA836S Salesforce USA870S Salesforce USA872S Salesforce USA874S Salesforce USA880S Salesforce USA882S Salesforce USA884S Salesforce USA886S Salesforce USA888S Salesforce USA890S Salesforce USA892S Salesforce USA894S Salesforce USA896S Salesforce USA898S Salesforce USA8STrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
5 minutes ago - at 05/21/2026 11:13PM
Further investigation indicates the continued customer failures are not related to this issue. The rolling restarts successfully released connections with pre-mitigation configurations. We are currently performing final validations and taking proactive actions to ensure full remediation. Some customers may observe Apex test executions are now succeeding.
We will provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 1 hour ago - at 05/21/2026 09:59PM
We have completed a rolling restart of application servers to clear cached connection states; however, some customers continue to experience Apex test failures. We are actively collecting database traces and reviewing logs to determine the underlying technical cause and identify next steps.
We will provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 2 hours ago - at 05/21/2026 09:03PM
We are currently deep-diving into system logs, attempting to reproduce the issue in isolation, and evaluating additional remediation options, including app server restart across all sandbox environments.
We will provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 4 hours ago - at 05/21/2026 07:43PM
We continue to investigate the issue impacting Apex test executions in some sandbox environments. The identified additional changes have been reverted to their last known good configuration, but impact still persists. We are investigating the issue and potential remediation solutions.
We will provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 5 hours ago - at 05/21/2026 06:32PM
We continue to investigate the issue impacting Apex test executions in some sandbox environments. Ongoing investigation of the regression has identified additional changes which need to be reverted to its last known good configuration. The potential fix is currently underway and we will validate remediation once it's complete.
We will provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 6 hours ago - at 05/21/2026 05:36PM
We continue to investigate the issue impacting Apex test executions in some sandbox environments. Ongoing validations of the current fix has shown some success, however we have also identified a potential regression. We are investigating this further to identify the cause.
We will provide an update in 60 minutes or sooner if additional information becomes available.
IMPACTRADIUSINCREASE
about 6 hours ago - at 05/21/2026 05:34PM
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
UPDATE
about 6 hours ago - at 05/21/2026 04:54PM
We continue to investigate the issue impacting Apex test executions in some sandbox environments.
Our engineering teams have identified a technical trigger and have developed a potential fix, which is currently undergoing validations. Once complete, we'll perform an expedited deployment to all impacted instances.
We will provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 7 hours ago - at 05/21/2026 04:11PM
At 07:00 UTC, we noted a performance degradation impacting Apex test executions in some sandbox environments. At this time, some customers using SOQL queries with filters on External ID fields may experience test class failures due to no rows being returned during test execution.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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