Outage in Salesforce
Marketing Cloud Engagement Feature Degradation
Resolved Minor
June 07, 2026 - Started about 15 hours ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
Salesforce Marketing Cloud Engagement experienced a feature degradation lasting 5.2 hours that caused email links to redirect recipients to error pages instead of intended destinations, and prevented open and click tracking data from being recorded. The issue affected customers on two Hyperforce stacks across multiple database components. The Salesforce team applied a configuration change to restore functionality for new email sends and continued investigating the root cause.
The Salesforce Technology team identified a feature degradation affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement feature degradation, intermittent slowness or unavailability can occur for the affected service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details.
Components affected
Salesforce DB401000 Salesforce DB401001 Salesforce DB401002 Salesforce DB401003 Salesforce DB401004 Salesforce DB401005 Salesforce DB401006 Salesforce DB401008 Salesforce DB401009 Salesforce DB401011 Salesforce DB401012 Salesforce DB401013 Salesforce DB401014 Salesforce DB401016 Salesforce DB401017Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
about 11 hours ago - at 06/07/2026 01:53PM
We continue to address a feature degradation affecting Marketing Cloud customers on two Hyperforce stacks. Links embedded in emails are redirecting to an error page, and open and click tracking data is not being recorded.
Our teams have applied a configuration change intended to allow new email sends to function correctly going forward. We are currently validating that this change is working as expected.
We are also continuing to investigate the technical trigger to determine the best path to resolution.
We will provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 12 hours ago - at 06/07/2026 01:20PM
At 22:31 UTC, June 06, 2026, a feature degradation began impacting Marketing Cloud customers on two Hyperforce stacks. As a result, links embedded in marketing emails are not redirecting recipients to the intended destination - recipients are landing on an error page instead.
We are actively working to address this issue.
We will provide an update in 30 minutes or sooner if additional information becomes available.
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