Feature Degradation

We're extending the affected instance scope to include CS316, CS319, CS320, CS321, EU53, USA1136S, USA226, USA228, USA288, USA28S, USA292, USA426, USA660S, USA770S, USA810, SWE106, SWE112, SWE18, SWE34, SWE4S, SWE8, SWE88S, SWE90S, and ITA22S. Customers on these instances may also have been unable to retrieve email logs, with requests failing with search timeouts.

There are signs that the internal automated search activity that was identified to be consuming excessive resources has subsided and impact has now ceased. We're looking into this further and we'll provide an update in 30 minutes or sooner if additional information becomes available.

We've identified that internal automated search activity is consuming excessive resources, degrading the capacity available for this feature. We're actively working to address that activity and restore normal service.

We'll provide an update in 30 minutes or sooner if additional information becomes available.

We're continuing to investigate an issue affecting email log retrieval for a subset of customers on impacted instances. Customers are experiencing timeout errors when attempting to retrieve email logs. We've updated the incident start time to 05:18 UTC based on the earliest identified impact.

We'll provide an update in 30 minutes or sooner if additional information becomes available.

We're aware of an issue affecting email log retrieval for customers on a subset of instances. Customers are currently unable to retrieve email logs, as requests are taking too long to complete. We became aware of this issue at 11:00 UTC; customers have reported impact as early as 07:30 UTC. There's no workaround available at this time.

We'll provide an update in 30 minutes or sooner if additional information becomes available.