Outage in Salesforce
Marketing Cloud MCP Connectivity Issues
Resolved Minor
July 24, 2026 - Started about 14 hours ago
- Lasted about 7 hours
Incident Report
Summary AI Generated
**Salesforce Marketing Cloud MCP Connectivity Issues** Starting around 13:20 UTC, a misconfigured policy change blocked traffic to Marketing Cloud MCP service hosts, causing connection failures for customers attempting to use the service. The incident lasted approximately 6.6 hours, with the resolution path involving a redeployment of the last known-good policy configuration to restore connectivity.
Issue: We’re aware of an issue which started at approximately 13:20 UTC that is impacting Marketing Cloud MCP services. We’re investigating the technical trigger and fastest path to mitigation.
Impact: Customers attempting to utilize the service will observe connection failures.
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Latest Updates ( sorted recent to last )
UPDATE
about 9 hours ago - at 07/24/2026 06:39PM
We’ve identified that a policy configuration change blocked traffic to service hosts. To mitigate this issue, we’re preparing to redeploy the last known-good policy to reestablish connections.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 8 hours ago - at 07/24/2026 07:17PM
We continue to work towards mitigation. At this time we don’t have any additional updates to share.
We'll provide an update in 60 minutes or sooner if additional information becomes available.
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