Outage in Salesforce
Hyperlink Rendering Issue on Agentforce Web Agents with Next Gen Authoring
Resolved Minor
July 30, 2026 - Started 1 day ago
- Lasted about 19 hours
Incident Report
Summary AI Generated
Agentforce Web Agents with Next Gen Authoring experienced a hyperlink rendering issue where link text displayed correctly but links were not clickable, lasting approximately 19 hours. The root cause was identified as a recent code change, and Web Agents were temporarily disabled while a fix was developed. A rollback of the offending change was confirmed to resolve the issue in testing and was subsequently deployed across all affected environments.
Issue: We're aware of an issue affecting customers using Agentforce Web Agents with Next Gen Authoring (NGA).
Impact: Users are unable to navigate to hyperlinks provided in agent responses. The link text displays correctly, but the links are not clickable.
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Latest Updates ( sorted recent to last )
UPDATE
about 15 hours ago - at 07/30/2026 08:36PM
We’ve identified the trigger for this issue and have turned Web Agents off while we work to develop a fix to mitigate impact as quickly as possible. .
We'll provide another update as additional information becomes available.
UPDATE
about 14 hours ago - at 07/30/2026 10:14PM
We have confirmed in a test environment that reverting a recent change resolves the issue, and are now preparing to roll back this change across all impacted environments.
We'll provide another update as additional information becomes available.
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