Incident Report
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce FRA54 Salesforce USA882S Salesforce USA346 Salesforce ITA10 Salesforce FRA80 Salesforce USA324 Salesforce GBR108S Salesforce USA80S Salesforce USA752S Salesforce USA316 Salesforce USA372 Salesforce CAN52 Salesforce FRA86 Salesforce USA312 Salesforce DEU72 Salesforce DEU8S Salesforce GBR50 Salesforce DEU12S Salesforce CHE6 Salesforce GBR102 Salesforce USA444 Salesforce USA446S Salesforce USA344 Salesforce USA9006S Salesforce USA9402 Salesforce USA9002 Salesforce USA876 Salesforce SWE14 Salesforce USA580 Salesforce USA232 Salesforce USA732 Salesforce CS321 Salesforce USA534S Salesforce USA464 Salesforce USA680 Salesforce USA274 Salesforce USA456 Salesforce USA592 Salesforce USA566 Salesforce BRA50 Salesforce DEU36 Salesforce SWE90S Salesforce GBR36 Salesforce GBR90S Salesforce GBR40S Salesforce DEU84 Salesforce USA280 Salesforce USA228 Salesforce USA472 Salesforce SWE12 Salesforce GBR106S Salesforce USA692 Salesforce CAN48 Salesforce BRA6S Salesforce NA252 Salesforce USA874S Salesforce USA710S Salesforce USA342 Salesforce USA622 Salesforce CAN50 Salesforce NA231 Salesforce SWE44S Salesforce USA700 Salesforce USA650 Salesforce FRA52 Salesforce NA243 Salesforce GBR64 Salesforce DEU90 Salesforce FRA96S Salesforce CS245 Salesforce CS238 Salesforce CAN20S Salesforce CAN6S Salesforce USA624 Salesforce BRA34 Salesforce USA8S Salesforce BRA24 Salesforce USA332 Salesforce USA474 Salesforce SWE122 Salesforce CS254 Salesforce USA384 Salesforce ITA18 Salesforce USA634 Salesforce USA240S Salesforce GBR100 Salesforce CS247 Salesforce CS276 Salesforce CHE12 Salesforce FRA48 Salesforce CS242 Salesforce NA249 Salesforce USA282 Salesforce USA268S Salesforce USA256S Salesforce CS272 Salesforce USA726 Salesforce USA610 Salesforce CS246 Salesforce USA750S Salesforce SWE60S Salesforce USA588 Salesforce USA32S Salesforce ITA4S Salesforce CS281 Salesforce GBR118 Salesforce USA328 Salesforce USA620 Salesforce USA2S Salesforce USA730 Salesforce CAN70S Salesforce CS269 Salesforce USA22S Salesforce CS282 Salesforce USA664S Salesforce USA666S Salesforce SWE58 Salesforce USA326 Salesforce USA366S Salesforce USA62S Salesforce USA440 Salesforce AUS14S Salesforce USA254S Salesforce USA708 Salesforce USA408 Salesforce USA540S Salesforce DEU4S Salesforce SWE114 Salesforce ITA32S Salesforce USA270S Salesforce DEU92 Salesforce EU49 Salesforce FRA98S Salesforce GBR72 Salesforce GBR56 Salesforce USA884S Salesforce SWE50 Salesforce NA224 Salesforce CS274 Salesforce CHE28 Salesforce IND3S Salesforce CS255 Salesforce CS243 Salesforce USA886S Salesforce DEU10S Salesforce CAN40 Salesforce USA262S Salesforce USA916S Salesforce IND84 Salesforce IND72 Salesforce IND62 Salesforce AUS94 Salesforce AUS72 Salesforce IND110 Salesforce NA246 Salesforce USA376 Salesforce USA572 Salesforce IND12S Salesforce CAN44 Salesforce USA790 Salesforce FRA32 Salesforce DEU60 Salesforce NA237 Salesforce DEU96 Salesforce DEU112 Salesforce USA736 Salesforce USA234 Salesforce GBR2S Salesforce USA334 Salesforce USA704 Salesforce USA924 Salesforce USA842 Salesforce USA864 Salesforce CS344 Salesforce USA716 Salesforce CS338 Salesforce CS241 Salesforce USA770S Salesforce DEU100 Salesforce SWE76 Salesforce ITA22S Salesforce USA294 Salesforce USA844 Salesforce SWE108 Salesforce DEU50S Salesforce IND92 Salesforce SWE72 Salesforce SWE42 Salesforce AUS90 Salesforce DEU68 Salesforce USA702 Salesforce USA792S Salesforce FRA76 Salesforce ITA8 Salesforce USA626 Salesforce USA758S Salesforce CS250 Salesforce DEU118 Salesforce ISR2S Salesforce USA412 Salesforce USA868 Salesforce FRA88 Salesforce DEU120 Salesforce USA554 Salesforce IND20S Salesforce AUS86 Salesforce IND132 Salesforce KOR8 Salesforce IND80 Salesforce JPN10S Salesforce IND76 Salesforce JPN28S Salesforce IND64 Salesforce JPN140 Salesforce AUS18S Salesforce AUS24S Salesforce AUS74 Salesforce IND66 Salesforce AUS60 Salesforce JPN138 Salesforce IND78 Salesforce IND26S Salesforce SGP14 Salesforce IND96 Salesforce USA756S Salesforce USA418 Salesforce DEU62S Salesforce SWE94S Salesforce NA251 Salesforce JPN146 Salesforce AUS22S Salesforce JPN132 Salesforce JPN6S Salesforce JPN4S Salesforce AUS6S Salesforce IDN6 Salesforce IND18S Salesforce IND134 Salesforce IND138 Salesforce IDN8 Salesforce CS253 Salesforce DEU124 Salesforce USA900S Salesforce SWE6S Salesforce USA660S Salesforce SWE88S Salesforce BRA14 Salesforce USA558 Salesforce USA220 Salesforce USA840 Salesforce USA744 Salesforce CHE4S Salesforce USA764S Salesforce SWE92S Salesforce GBR110S Salesforce BRA32 Salesforce USA550 Salesforce USA496 Salesforce CS262 Salesforce CS279 Salesforce USA836S Salesforce FRA44 Salesforce USA696 Salesforce USA616 Salesforce FRA8S Salesforce ISR6 Salesforce USA638 Salesforce SWE56 Salesforce CS251 Salesforce GBR38 Salesforce DEU6S Salesforce FRA56 Salesforce GBR98 Salesforce ITA42 Salesforce DEU94 Salesforce ITA14 Salesforce CHE2S Salesforce ITA12 Salesforce GBR94 Salesforce USA290 Salesforce USA576 Salesforce CAN36 Salesforce CAN56 Salesforce CS278 Salesforce USA336 Salesforce USA754S Salesforce USA548 Salesforce CS237 Salesforce GBR42S Salesforce USA410 Salesforce USA668S Salesforce DEU78 Salesforce IND6S Salesforce AUS102 Salesforce JPN144 Salesforce AUS88 Salesforce CS239 Salesforce USA684 Salesforce USA862 Salesforce USA3S Salesforce USA424 Salesforce GBR52 Salesforce CS280 Salesforce GBR96 Salesforce USA248S Salesforce BRA8S Salesforce BRA28 Salesforce USA356 Salesforce NA247 Salesforce USA846 Salesforce GBR46 Salesforce KOR4S Salesforce JPN18S Salesforce IND70 Salesforce IND126 Salesforce SGP10 Salesforce ARE6 Salesforce IND2S Salesforce GBR58 Salesforce USA608 Salesforce USA1 Salesforce USA9016S Salesforce USA9018S Salesforce USA9014 Salesforce USA9010S Salesforce USA9406S Salesforce USA9012S Salesforce USA9404S Salesforce NA240 Salesforce CS273 Salesforce USA860 Salesforce USA314 Salesforce USA494 Salesforce USA9008 Salesforce IND58 Salesforce DEU66 Salesforce USA490S Salesforce USA302 Salesforce SWE84 Salesforce IND8S Salesforce SWE46 Salesforce USA898S Salesforce USA414 Salesforce USA288 Salesforce USA286 Salesforce USA330 Salesforce USA854 Salesforce USA436 Salesforce USA600 Salesforce SWE18 Salesforce USA374 Salesforce GBR60S Salesforce USA740 Salesforce GBR4S Salesforce CS343 Salesforce USA648 Salesforce IND22S Salesforce DEU116S Salesforce USA720 Salesforce USA250S Salesforce USA672S Salesforce FRA36 Salesforce NA223 Salesforce SWE24 Salesforce USA712S Salesforce CAN42 Salesforce NA236 Salesforce BRA16 Salesforce CAN8S Salesforce USA856 Salesforce ITA38 Salesforce USA236 Salesforce CS259 Salesforce SWE96S Salesforce ITA6 Salesforce GBR70 Salesforce GBR80 Salesforce USA570 Salesforce IND68 Salesforce JPN142 Salesforce IND14S Salesforce AUS58 Salesforce AUS2S Salesforce AUS20S Salesforce AUS36S Salesforce JPN24S Salesforce JPN22S Salesforce IND86 Salesforce IND114 Salesforce ARE12 Salesforce IND28S Salesforce JPN136 Salesforce AUS80S Salesforce JPN12S Salesforce IND116 Salesforce AUS84 Salesforce IND54S Salesforce AUS82 Salesforce IND112 Salesforce JPN134 Salesforce USA636 Salesforce USA850 Salesforce USA642 Salesforce CS249 Salesforce USA238 Salesforce NA248 Salesforce USA364 Salesforce CS263 Salesforce CHE30 Salesforce CS252 Salesforce DEU110 Salesforce USA578 Salesforce USA242S Salesforce USA278 Salesforce USA598 Salesforce USA584 Salesforce USA340 Salesforce NA245 Salesforce FRA4S Salesforce DEU56 Salesforce USA226 Salesforce CS265 Salesforce IND4S Salesforce USA30S Salesforce USA230 Salesforce USA348 Salesforce USA656S Salesforce CAN38 Salesforce SWE16 Salesforce USA544 Salesforce SWE100 Salesforce SWE8 Salesforce SWE74 Salesforce DEU2S Salesforce USA430 Salesforce USA602 Salesforce GBR112 Salesforce ARE2S Salesforce SWE66 Salesforce USA688 Salesforce USA748 Salesforce USA244S Salesforce USA604 Salesforce USA542S Salesforce CAN86S Salesforce CS244 Salesforce USA434S Salesforce CAN26 Salesforce CAN46 Salesforce USA682 Salesforce CS260 Salesforce SWE120S Salesforce ARE4S Salesforce SWE30S Salesforce SWE118 Salesforce CS258 Salesforce USA272 Salesforce CAN28 Salesforce USA788 Salesforce USA460 Salesforce USA224S Salesforce BRA4S Salesforce DEU114S Salesforce USA546 Salesforce IND100 Salesforce IND102 Salesforce AUS26S Salesforce AUS78 Salesforce IND108 Salesforce IND88 Salesforce IND16S Salesforce AUS70 Salesforce IND120 Salesforce SGP8S Salesforce AUS76 Salesforce AUS68 Salesforce IND104 Salesforce AUS66 Salesforce IDN4S Salesforce USA628 Salesforce GBR82 Salesforce USA762S Salesforce USA630 Salesforce SWE22 Salesforce USA746 Salesforce CAN34 Salesforce FRA62 Salesforce USA258S Salesforce USA772S Salesforce USA774S Salesforce USA852 Salesforce USA646 Salesforce SWE32 Salesforce GBR84 Salesforce ITA34 Salesforce USA766S Salesforce FRA64 Salesforce BRA48 Salesforce USA698 Salesforce USA706 Salesforce CAN4S Salesforce USA428 Salesforce USA760S Salesforce USA872S Salesforce EU53 Salesforce USA674 Salesforce USA476 Salesforce USA422 Salesforce BRA54S Salesforce USA810 Salesforce CS266 Salesforce USA722 Salesforce NA233 Salesforce DEU38 Salesforce SWE2S Salesforce ITA24 Salesforce CHE16 Salesforce GBR62S Salesforce GBR116 Salesforce FRA46 Salesforce FRA2S Salesforce CHE26S Salesforce ISR4S Salesforce CHE18 Salesforce FRA42 Salesforce USA320 Salesforce AUS64 Salesforce AUS4S Salesforce IND128 Salesforce USA432S Salesforce NA234 Salesforce SWE98 Salesforce GBR74 Salesforce GBR54 Salesforce USA866 Salesforce USA470 Salesforce DEU106 Salesforce FRA24S Salesforce GBR66 Salesforce USA292 Salesforce BRA44 Salesforce SWE52 Salesforce USA304 Salesforce GBR124 Salesforce FRA84 Salesforce DEU54 Salesforce IND24S Salesforce KOR2S Salesforce SWE4S Salesforce USA618 Salesforce USA20S Salesforce SWE2S Salesforce GBR48 Salesforce GBR76 Salesforce DEU122 Salesforce SGP6S Salesforce FRA100 Salesforce SWE28S Salesforce CS271 Salesforce CS268 Salesforce CS270 Salesforce USA318 Salesforce USA644 Salesforce USA560 Salesforce USA442 Salesforce USA480 Salesforce USA322 Salesforce NA239 Salesforce USA742 Salesforce CS267 Salesforce USA670S Salesforce CAN80 Salesforce USA738 Salesforce USA896S Salesforce USA360 Salesforce USA538 Salesforce USA632 Salesforce USA678 Salesforce USA354 Salesforce USA562 Salesforce NA242 Salesforce USA438 Salesforce USA586 Salesforce USA352 Salesforce USA612 Salesforce USA448S Salesforce NA244 Salesforce USA662S Salesforce USA780 Salesforce GBR120 Salesforce SWE20 Salesforce DEU128 Salesforce DEU86 Salesforce SWE68 Salesforce FRA12S Salesforce SWE62 Salesforce DEU52 Salesforce SWE40 Salesforce SWE36 Salesforce GBR122 Salesforce SWE34 Salesforce DEU20S Salesforce DEU102 Salesforce SWE78 Salesforce ITA16 Salesforce SWE112 Salesforce DEU14S Salesforce DEU108 Salesforce FRA74 Salesforce AUS38S Salesforce KOR6 Salesforce IND94 Salesforce IND98 Salesforce IND136 Salesforce AUS62 Salesforce IND122 Salesforce IND74 Salesforce JPN20S Salesforce SGP4S Salesforce USA694 Salesforce JPN2S Salesforce NA241 Salesforce SWE82 Salesforce USA350 Salesforce IND90 Salesforce DEU16S Salesforce CS236 Salesforce USA564 Salesforce USA9004S Salesforce USA300 Salesforce USA34 Salesforce USA568 Salesforce BRA38 Salesforce JPN8S Salesforce USA426 Salesforce USA848 Salesforce SGP2S Salesforce GBR44S Salesforce AUS92 Salesforce NA225 Salesforce USA778 Salesforce IND60 Salesforce CS248 Salesforce CS283 Salesforce USA690 Salesforce ITA28 Salesforce USA888S Salesforce USA676 Salesforce USA728 Salesforce AUS16S Salesforce USA838 Salesforce USA260S Salesforce FRA78 Salesforce USA36 Salesforce DEU70 Salesforce FRA50 Salesforce USA890S Salesforce ITA36 Salesforce DEU48S Salesforce SWE10 Salesforce ITA30 Salesforce GBR86 Salesforce IND124 Salesforce DEU126 Salesforce CAN2S Salesforce BRA18 Salesforce USA454 Salesforce CS277 Salesforce IND82 Salesforce IND118 Salesforce DEU104S Salesforce SWE48 Salesforce USA358 Salesforce USA252S Salesforce USA594 Salesforce NA232 Salesforce IND10S Salesforce USA768S Salesforce USA880S Salesforce USA26 Salesforce GBR78 Salesforce USA420 Salesforce NA238 Salesforce USA614 Salesforce CS240 Salesforce FRA70 Salesforce AUS28S Salesforce USA556 Salesforce USA724 Salesforce FRA34 Salesforce USA450 Salesforce USA590 Salesforce BRA30 Salesforce GBR68 Salesforce USA606 Salesforce CS256 Salesforce FRA66 Salesforce USA28S Salesforce USA276 Salesforce USA478 Salesforce USA462 Salesforce BRA2S Salesforce IDN2S Salesforce SWE54 Salesforce SWE4S Salesforce USA714 Salesforce USA552 Salesforce GBR34 Salesforce USA574 Salesforce USA870S Salesforce SWE38 Salesforce USA202S Salesforce USA296 Salesforce SWE64 Salesforce USA582 Salesforce USA686 Salesforce USA894S Salesforce USA718 Salesforce ITA26 Salesforce NA253 Salesforce USA640 Salesforce GBR92S Salesforce USA902S Salesforce SWE26 Salesforce USA892S Salesforce NA226 Salesforce USA468 Salesforce BRA36 Salesforce USA804S Salesforce DEU58 Salesforce DEU76 Salesforce USA488S Salesforce FRA104 Salesforce CS261 Salesforce SWE106 Salesforce USA654S Salesforce USA60S Salesforce USA658S Salesforce FRA6S Salesforce SWE70 Salesforce FRA90 Salesforce ITA2S Salesforce NA235 Salesforce CS264 Salesforce USA452 Salesforce USA596 Salesforce CS275 Salesforce DEU74 Salesforce USA466 Salesforce SWE80 Salesforce USA776 Salesforce USA416 Salesforce CS257 Salesforce USA734 Salesforce USA652 Salesforce CAN54 Salesforce USA786STrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
about 2 hours ago - at 07/31/2026 09:37AM
We continue to make progress on the report export issue. The temporary fix, which extends the authentication wait period to improve report export reliability, has been validated and will be deployed to a test environment before production rollout.
The rollout will take some time to complete. In parallel, we continue to make progress on the permanent fix for the underlying authentication flow.
We will continue to provide updates as more information becomes available.
UPDATE
about 7 hours ago - at 07/31/2026 04:32AM
We have the initial fix deployed to a limited number of instances which did not fully resolve the issue. We identified two issues affecting report exports. Longer-running exports can fail due to repeated authentication prompts, and some exports may also intermittently need a retry to complete successfully.
We're actively working on two mitigation efforts in parallel: A temporary configuration change to reduce immediate customer impact by letting longer exports complete, and a permanent fix for the underlying authentication flow, which we're developing and validating now.
We'll continue to provide updates as more information becomes available.
UPDATE
about 15 hours ago - at 07/30/2026 08:06PM
While we previously indicated this issue would be resolved after deploying a fix, upon further investigation, we have identified additional underlying issues intermittently affecting report exports. We are actively investigating this further to resolve the issue as quickly as possible.
We apologize for any confusion this may have caused and will continue to provide updates as more information becomes available.
IMPACTRADIUSINCREASE
about 17 hours ago - at 07/30/2026 06:41PM
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
UPDATE
1 day ago - at 07/29/2026 06:28PM
The staggered deployment continues to progress without issue. The fix resolves the authentication loops affecting report exports for customers with Transaction Security Policies enabled.
As we deploy the fix to each instance, we will post an instance-level update confirming the resolution time. Once we confirm that your instance is resolved, please re-enable the Report Export Transaction Security Policy if you previously disabled it as part of the temporary workaround.
We'll continue to provide updates as more information becomes available.
UPDATE
2 days ago - at 07/29/2026 02:18PM
Customers with the Transaction Security Policy enabled are experiencing a repeated authentication loop when exporting reports over 10,000 records, preventing exports from completing. This impacts production and sandbox environments, including Hyperforce and GovCloud, and is linked to a recent release.
The fix is ready to be deployed to two test instances and is expected to take two hours to complete validations. Following successful validations, the fix will be deployed across all impacted instances.
As a temporary workaround, customers can disable the Report Export Transaction Security Policy. If applied, please re-enable the policy once the fix is deployed.
We’ll provide another update as additional information becomes available.
UPDATE
2 days ago - at 07/29/2026 10:41AM
A Known Issue article, which includes an available workaround, can be found here: https://help.salesforce.com/s/issue?id=a02g7000006Yoa1AAC. Customers can apply the workaround to continue operations while the fix is being deployed.
Note: If you've applied any workaround steps, please ensure they are reverted once the fix has been deployed.
We'll provide the next update upon a significant change or when more information becomes available.
UPDATE
2 days ago - at 07/29/2026 10:26AM
We're currently testing the fix in a test environment to confirm the fix works as expected. Once testing is complete, the fix will be deployed to the impacted instances and is estimated to take several hours.
We'll provide the next update upon a significant change or when more information becomes available.
UPDATE
2 days ago - at 07/29/2026 09:50AM
We’ve identified a recent change as the trigger and are working to develop a fix-forward. An approval is in place for this fix forward. Once approved, the fix will be then tested for its effectiveness and deployed to the impacted instances to restore services.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
2 days ago - at 07/29/2026 08:51AM
We’re aware that multiple customers with the Transaction Security Policy enabled are experiencing issues with report exports. Each export attempt triggers a repeated authentication loop, preventing the export from completing. The issue is impacting both production and sandbox environments.
We've identified the trigger as a recent change and are working on a fix. We'll provide an update in 30 minutes or sooner if additional information becomes available.
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