MuleSoft Feature Disruption

As a result of our remediation efforts, the database CPU has returned to normal levels and blocking sessions have been cleared. We are completing final steps to restore the Visualizer service. We also want to clarify the scope of impact: throughout this incident, the ability to view existing graphs was not affected. Only the metrics ingestion path was disrupted, meaning new metrics data may not have been recorded during the impact window. We'll provide an update in 60 minutes or sooner if additional information becomes available.

As our investigation has progressed, we have identified a circular deadlock on the Visualizer database as an additional trigger for the elevated CPU. We are actively working to terminate the blocking sessions responsible for the deadlock. We'll provide an update in 60 minutes or sooner if additional information becomes available.

We have identified that an accumulation of database logs is consuming storage and contributing to the elevated CPU usage. We are working to resolve this blockage to restore service as quickly as possible. We'll provide an update in 60 minutes or sooner if additional information becomes available.

We're aware of an issue affecting MuleSoft Anypoint Visualizer in the US region. Customers may be experiencing an inability to view metrics data and graphs. We're investigating the issue and will provide an update within 30 minutes or sooner if additional information becomes available.