Outage in Salesforce
MuleSoft performance degradation
Resolved Minor
August 14, 2026 - Started about 21 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
**MuleSoft experienced a 2.4-hour performance degradation affecting the user interface for a subset of its services**, causing slow performance, timeouts, and connectivity issues. An initial rollback attempt failed to fully resolve the issue, prompting the team to pivot to a roll-forward approach, building and deploying an updated fix. The incident was classified as minor, meaning the service remained accessible throughout, though some functionality operated below optimal performance.
We are aware of a performance degradation that may impact you and are currently working on a solution to resolve user impact. During a performance degradation users can access the service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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Latest Updates ( sorted recent to last )
UPDATE
about 19 hours ago - at 08/15/2026 12:42AM
We are currently investigating a performance degradation impacting the user interface for a subset of services in MuleSoft. Our initial roll-back attempt did not fully resolve the issue, so we moved to a roll forward approach and are building and testing an updated deployment. We’ll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 20 hours ago - at 08/14/2026 11:50PM
We are currently investigating a performance degradation impacting the user interface for a subset of services in Mulesoft. Rather than rolling back the change, we have decided to roll forward with a fix to resolve the issue more quickly. We are continuing to monitor for full recovery and will share a further update within 60 minutes or sooner if additional information becomes available.
UPDATE
about 20 hours ago - at 08/14/2026 11:14PM
We continue to investigate performance degradation impacting the user interface for a subset of services in Mulesoft. Our teams are actively engaged and performing rollbacks to help mitigate the impact. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 20 hours ago - at 08/14/2026 11:01PM
We are currently investigating a performance degradation impacting the user interface for a subset of services in Mulesoft. Our teams are actively engaged and performing rollbacks to help mitigate the impact. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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