Outage in Salesforce
Service Disruption
Resolved Major
August 11, 2026 - Started about 20 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Salesforce experienced a 2.2-hour major disruption affecting Commerce Cloud customers who use Account Manager credentials for federated login to Business Manager across dozens of pods. A recent change was identified as the root cause, prompting a full region switch to a standby environment after a rollback was initiated. Storefronts and direct Account Manager logins remained unaffected throughout, and the region switch progressed successfully with positive initial validation results.
There’s a Salesforce service disruption. During a service disruption, end users can’t access the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce POD194 Salesforce POD195 Salesforce POD212 Salesforce POD213 Salesforce POD216 Salesforce POD217 Salesforce POD234 Salesforce POD235 Salesforce POD240 Salesforce POD241 Salesforce POD244 Salesforce POD245 Salesforce POD246 Salesforce POD247 Salesforce POD248 Salesforce POD249 Salesforce POD250 Salesforce POD251 Salesforce POD252 Salesforce POD253 Salesforce POD254 Salesforce POD255 Salesforce POD256 Salesforce POD257 Salesforce POD258 Salesforce POD259 Salesforce POD260 Salesforce POD261 Salesforce POD262 Salesforce POD263 Salesforce POD266 Salesforce POD267 Salesforce POD268 Salesforce POD269 Salesforce POD270 Salesforce POD271 Salesforce POD272 Salesforce POD273 Salesforce POD274 Salesforce POD275 Salesforce POD276 Salesforce POD277 Salesforce POD278 Salesforce POD279 Salesforce POD280 Salesforce POD281 Salesforce POD282 Salesforce POD283 Salesforce POD284 Salesforce POD285 Salesforce POD286 Salesforce POD287 Salesforce POD288 Salesforce POD289 Salesforce POD290 Salesforce POD291 Salesforce POD292 Salesforce POD293 Salesforce POD294 Salesforce POD295 Salesforce POD296 Salesforce POD297 Salesforce POD304 Salesforce POD305 Salesforce POD306 Salesforce POD307 Salesforce POD310 Salesforce POD311Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
about 18 hours ago - at 08/11/2026 10:59AM
The region switch is taking more time than anticipated but is progressing well. Initial tests on the standby environment have given positive results.
During this maintenance period, Commerce Cloud On-Demand sandboxes cannot be created, started, or restarted . On-Demand sandboxes that were already running before the maintenance began are not affected.
We’ll provide another update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 19 hours ago - at 08/11/2026 09:56AM
We are proceeding with a region switch to establish a full replica of the environment in another region. As part of this process, Account Manager has been placed in maintenance mode and is currently read-only. Any changes made in Account Manager during this period will not be saved.
The region switch is expected to take some time to complete. Once completed, we will validate traffic flow and confirm that all services are operating as expected.
We’ll provide another update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 20 hours ago - at 08/11/2026 09:14AM
We’re investigating an issue where Commerce Cloud customers who use Account Manager credentials to access Business Manager through the Salesforce identity federation are impacted. Customers using this federated login path are currently unable to access their accounts, including Business Manager. Customers using the direct Account Manager login path are not affected and may still be able to establish a connection. Storefronts remain unaffected.
We’ve identified a recent change as the trigger for this issue and are actively rolling back the change. We’ll provide another update in 30 minutes or sooner if additional information becomes available.
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