Outage in Salesforce
Marketing Cloud Engagement Feature Degradation
Resolved Minor
August 08, 2026 - Started 1 day ago
- Lasted 36 minutes
Incident Report
Summary AI Generated
**Salesforce Marketing Cloud experienced a 36-minute feature degradation affecting Automation Studio on multiple database instances.** Customers were unable to complete File Transfer, Data Extract, and Import activities, with intermittent slowness and unavailability across the impacted components. As a workaround during the incident, customers could retrieve small datasets via the API.
The Salesforce Technology team identified a feature degradation affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement feature degradation, intermittent slowness or unavailability can occur for the affected service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details.
Components affected
Salesforce DB402001 Salesforce DB402003 Salesforce DB402006 Salesforce DB402011 Salesforce DB402025 Salesforce DB402026 Salesforce DB402032Trusted by 1,000+ teams
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UPDATE
1 day ago - at 08/08/2026 06:35PM
During this time, customers that are unable to complete File Transfer, Data Extract and Import features within Automation Studio. A work around for customers would be to pull small data sets from the API.
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