Outage in Salesforce
Marketing Cloud Engagement Disruption
Resolved Major
August 10, 2026 - Started about 10 hours ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
**Salesforce Marketing Cloud Engagement Disruption – DB690** A backend hardware issue on instance DB690 caused intermittent database restarts, preventing end users from accessing Marketing Cloud Engagement for approximately 2.7 hours. The repeated restarts resulted in multiple periods of disruption throughout the incident window. Mitigation measures were applied, with the last known disruption occurring around 12:20 UTC, followed by ongoing monitoring and remediation of the faulty hardware to ensure full resolution.
The Salesforce Technology team identified a disruption affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement disruption, end users are unable to access the service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details
Components affected
Salesforce DB690Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
about 7 hours ago - at 08/10/2026 01:27PM
We've taken measures to mitigate the impact. The last recurrence of disruption was at approximately 12:20 UTC and we're continuing to monitor. We're also addressing the underlying problematic hardware to ensure complete resolution.
We'll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 8 hours ago - at 08/10/2026 01:14PM
We're continuing to assess the most suitable path to address the intermittent restarts of the database and repeated periods of disruption. We'll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 9 hours ago - at 08/10/2026 12:14PM
We identified a likely backend hardware issue, causing intermittent restarts of the database and repeated periods of disruption. We're working to determine a path to resolution and we'll provide an update in 60 minutes or sooner if additional information becomes available.
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