Outage in Salesforce
Marketing Cloud Engagement Feature Degradation
Resolved Minor
August 13, 2026 - Started about 2 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Salesforce Marketing Cloud experienced a 2-hour feature degradation affecting Journey Builder across numerous database instances. Users were unable to create, edit, or update SMS activities and other Journey Builder activities, though automated SMS sends continued unaffected. A redeployment attempt failed to resolve the issue, prompting further investigation before the incident was ultimately resolved.
The Salesforce Technology team identified a feature degradation affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement feature degradation, intermittent slowness or unavailability can occur for the affected service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details.
Components affected
Salesforce DB1 Salesforce DB10 Salesforce DB100 Salesforce DB101 Salesforce DB111 Salesforce DB112 Salesforce DB113 Salesforce DB114 Salesforce DB115 Salesforce DB116 Salesforce DB117 Salesforce DB118 Salesforce DB119 Salesforce DB12 Salesforce DB120 Salesforce DB121 Salesforce DB122 Salesforce DB123 Salesforce DB13 Salesforce DB131 Salesforce DB132 Salesforce DB133 Salesforce DB134 Salesforce DB135 Salesforce DB136 Salesforce DB137 Salesforce DB138 Salesforce DB139 Salesforce DB141 Salesforce DB142 Salesforce DB151 Salesforce DB152 Salesforce DB153 Salesforce DB154 Salesforce DB156 Salesforce DB157 Salesforce DB16 Salesforce DB160 Salesforce DB162 Salesforce DB163 Salesforce DB164 Salesforce DB165 Salesforce DB166 Salesforce DB167 Salesforce DB168 Salesforce DB169 Salesforce DB17 Salesforce DB170 Salesforce DB171 Salesforce DB175 Salesforce DB18 Salesforce DB2 Salesforce DB20 Salesforce DB22 Salesforce DB23 Salesforce DB25 Salesforce DB3 Salesforce DB30 Salesforce DB31 Salesforce DB34 Salesforce DB4 Salesforce DB40 Salesforce DB41 Salesforce DB42 Salesforce DB44 Salesforce DB5 Salesforce DB51 Salesforce DB52 Salesforce DB54 Salesforce DB55 Salesforce DB56 Salesforce DB57 Salesforce DB58 Salesforce DB59 Salesforce DB6 Salesforce DB60 Salesforce DB62 Salesforce DB63 Salesforce DB64 Salesforce DB65 Salesforce DB66 Salesforce DB67 Salesforce DB68 Salesforce DB69 Salesforce DB70 Salesforce DB71 Salesforce DB72 Salesforce DB73 Salesforce DB74 Salesforce DB75 Salesforce DB76 Salesforce DB77 Salesforce DB78 Salesforce DB79 Salesforce DB80 Salesforce DB82 Salesforce DB83 Salesforce DB84 Salesforce DB85 Salesforce DB86 Salesforce DB87 Salesforce DB88 Salesforce DB89 Salesforce DB9 Salesforce DB90 Salesforce DB91 Salesforce DB92 Salesforce DB93 Salesforce DB94 Salesforce DB95 Salesforce DB96 Salesforce DB97 Salesforce DB98Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
19 minutes ago - at 08/13/2026 01:29PM
Investigations have highlighted that additional activities within Journey Build beyond SMS are also experiencing errors when attempting to create, edit or update. We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 1 hour ago - at 08/13/2026 12:49PM
We attempted a redeployment of the Journey Builder app, which didn't resolve the issue, and are now investigating further. We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 1 hour ago - at 08/13/2026 12:21PM
We continue to investigate errors preventing users from creating, editing, or updating SMS activities in Journey Builder. We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 2 hours ago - at 08/13/2026 11:52AM
We're aware that some users are experiencing errors when configuring (create/edit/update) SMS activities in Journey Builder. Ongoing automated SMS sends aren't affected. We're currently investigating and will provide an update in 30 minutes or sooner if additional information becomes available.
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