Outage in Salesforce
Feature Disruption
Resolved Minor
August 18, 2026 - Started about 24 hours ago
- Lasted about 7 hours
Incident Report
Summary AI Generated
Salesforce experienced a 6.9-hour feature disruption affecting Data 360 provisioning failures in sandbox environments across multiple instances in the US, UK, Germany, Australia, Canada, India, and Japan. The issue was triggered by a configuration change that didn't complete successfully, and resolution was complicated by repeated build check failures that initially blocked the rollback. Salesforce ultimately deployed a corrected configuration based on a previously stable version, with validation underway before a broader rollout.
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce AUS14S Salesforce AUS16S Salesforce AUS18S Salesforce AUS20S Salesforce AUS22S Salesforce AUS24S Salesforce AUS26S Salesforce AUS28S Salesforce AUS2S Salesforce AUS36S Salesforce AUS38S Salesforce AUS4S Salesforce AUS6S Salesforce AUS80S Salesforce CAN20S Salesforce CAN2S Salesforce CAN4S Salesforce CAN6S Salesforce CAN70S Salesforce CAN86S Salesforce CAN8S Salesforce DEU104S Salesforce DEU10S Salesforce DEU116S Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce DEU20S Salesforce DEU2S Salesforce DEU48S Salesforce DEU4S Salesforce DEU50S Salesforce DEU62S Salesforce DEU6S Salesforce DEU8S Salesforce GBR106S Salesforce GBR108S Salesforce GBR110S Salesforce GBR2S Salesforce GBR40S Salesforce GBR42S Salesforce GBR44S Salesforce GBR4S Salesforce GBR60S Salesforce GBR62S Salesforce GBR90S Salesforce GBR92S Salesforce IND10S Salesforce IND12S Salesforce IND14S Salesforce IND16S Salesforce IND18S Salesforce IND20S Salesforce IND22S Salesforce IND24S Salesforce IND26S Salesforce IND28S Salesforce IND2S Salesforce IND3S Salesforce IND4S Salesforce IND54S Salesforce IND6S Salesforce IND8S Salesforce JPN10S Salesforce JPN12S Salesforce JPN18S Salesforce JPN20S Salesforce JPN22S Salesforce JPN24S Salesforce JPN28S Salesforce JPN2S Salesforce JPN4S Salesforce JPN6S Salesforce JPN8S Salesforce USA202S Salesforce USA20S Salesforce USA224S Salesforce USA22S Salesforce USA240S Salesforce USA242S Salesforce USA244S Salesforce USA248S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA262S Salesforce USA268S Salesforce USA270S Salesforce USA28S Salesforce USA2S Salesforce USA30S Salesforce USA32S Salesforce USA366S Salesforce USA3S Salesforce USA432S Salesforce USA434S Salesforce USA446S Salesforce USA448S Salesforce USA488S Salesforce USA490S Salesforce USA534S Salesforce USA540S Salesforce USA542S Salesforce USA60S Salesforce USA62S Salesforce USA656S Salesforce USA658S Salesforce USA660S Salesforce USA662S Salesforce USA664S Salesforce USA666S Salesforce USA668S Salesforce USA670S Salesforce USA672S Salesforce USA710S Salesforce USA712S Salesforce USA750S Salesforce USA752S Salesforce USA754S Salesforce USA756S Salesforce USA758S Salesforce USA760S Salesforce USA762S Salesforce USA764S Salesforce USA766S Salesforce USA768S Salesforce USA770S Salesforce USA772S Salesforce USA774S Salesforce USA786S Salesforce USA792S Salesforce USA804S Salesforce USA80S Salesforce USA836S Salesforce USA870S Salesforce USA872S Salesforce USA874S Salesforce USA880S Salesforce USA882S Salesforce USA884S Salesforce USA886S Salesforce USA888S Salesforce USA890S Salesforce USA892S Salesforce USA894S Salesforce USA896S Salesforce USA898S Salesforce USA8S Salesforce USA900S Salesforce USA902S Salesforce USA916STrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
about 18 hours ago - at 08/18/2026 03:11PM
We've begun deploying the corrected configuration and are validating the update before proceeding with a broader rollout. Customers may continue to experience Data 360 provisioning failures in sandbox environments while this work is underway.
We'll provide an update in 90 minutes or sooner if additional information becomes available.
UPDATE
about 19 hours ago - at 08/18/2026 02:16PM
We continue working to resolve Data 360 provisioning failures in sandbox environments by deploying an update with a corrected configuration based on a previously stable version.
We'll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 20 hours ago - at 08/18/2026 01:10PM
We're now pursuing an alternative fix, deploying an update with a corrected configuration.
We'll provide an update on this in 60 minutes or sooner if additional information becomes available.
UPDATE
about 21 hours ago - at 08/18/2026 12:41PM
The most recent attempt to revert the configuration change didn't complete successfully and we're investigating a new strategy.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 21 hours ago - at 08/18/2026 12:06PM
We're nearing completion of actions to revert the recent configuration change we identified as the trigger for Data 360 provisioning failures in sandbox environments.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 22 hours ago - at 08/18/2026 11:38AM
We're continuing actions to revert the recent configuration change we identified as the trigger for Data 360 provisioning failures in sandbox environments.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 22 hours ago - at 08/18/2026 11:08AM
Customers may continue to experience failures when attempting to provision Data 360 in sandbox environments while we work on resolving the build failure blocking the rollback. The changes needed to revert the recent configuration are approved and in progress. In parallel, we've also identified the last known good version to use as a fallback if needed.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 23 hours ago - at 08/18/2026 10:48AM
The rollback of the recent change is blocked because the build checks are repeatedly failing. We're engaging additional teams to work on alternate measures to resolve build failures.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
IMPACTRADIUSDECREASE
about 23 hours ago - at 08/18/2026 10:07AM
Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.
UPDATE
about 24 hours ago - at 08/18/2026 09:58AM
We're investigating an issue impacting Data 360 provisioning in sandbox environments. Customers may experience failures when attempting to provision Data 360. Initial investigations indicate a recent configuration change that didn't complete successfully as the likely trigger. We're evaluating a rollback of that change in a test environment to confirm it resolves the failures.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
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