Outage in Salesforce
Performance Degradation
Resolved Minor
August 18, 2026 - Started about 16 hours ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
**Salesforce Performance Degradation — Minor Incident (3.4 hours)** Salesforce instances USA9004S and USA9012S experienced performance degradation, causing slow response times, timeouts, and intermittent connectivity issues, though the service remained accessible throughout. The root cause was identified approximately 37 minutes into the investigation, after which the team worked on implementing a fix. The incident was ongoing at the time of the last update, with a fix actively being deployed.
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
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Latest Updates ( sorted recent to last )
IMPLEMENTINGSOLUTIONWORKINGONFIXCONTINUED
about 13 hours ago - at 08/18/2026 08:36PM
We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.
IMPLEMENTINGSOLUTIONWORKINGONFIXCONTINUED
about 13 hours ago - at 08/18/2026 08:03PM
We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.
IMPLEMENTINGSOLUTIONWORKINGONFIX
about 14 hours ago - at 08/18/2026 07:34PM
We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.
INVESTIGATINGCAUSEOFISSUE
about 15 hours ago - at 08/18/2026 06:57PM
We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.
INVESTIGATINGCAUSEOFISSUE
about 15 hours ago - at 08/18/2026 06:26PM
We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.
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