Outage in Salesforce
Feature Disruption
Resolved Minor
August 19, 2026 - Started about 3 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Salesforce experienced a disruption to its email infrastructure across a large number of USA-region instances, lasting approximately 1.4 hours. The issue, triggered during maintenance activity, caused intermittent failures and delays in email sending functionality for affected customers. Services were restored and Salesforce moved into a validation phase to confirm full resolution, with some delivery delays possible during that period.
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA202S Salesforce USA20S Salesforce USA224S Salesforce USA226 Salesforce USA228 Salesforce USA22S Salesforce USA230 Salesforce USA232 Salesforce USA234 Salesforce USA236 Salesforce USA238 Salesforce USA26 Salesforce USA262S Salesforce USA268S Salesforce USA270S Salesforce USA272 Salesforce USA274 Salesforce USA276 Salesforce USA278 Salesforce USA280 Salesforce USA282 Salesforce USA286 Salesforce USA288 Salesforce USA28S Salesforce USA290 Salesforce USA292 Salesforce USA294 Salesforce USA296 Salesforce USA300 Salesforce USA302 Salesforce USA304 Salesforce USA30S Salesforce USA32S Salesforce USA34 Salesforce USA36 Salesforce USA364 Salesforce USA408 Salesforce USA410 Salesforce USA412 Salesforce USA414 Salesforce USA416 Salesforce USA418 Salesforce USA420 Salesforce USA422 Salesforce USA424 Salesforce USA426 Salesforce USA428 Salesforce USA430 Salesforce USA432S Salesforce USA434S Salesforce USA436 Salesforce USA438 Salesforce USA440 Salesforce USA442 Salesforce USA444 Salesforce USA446S Salesforce USA448S Salesforce USA450 Salesforce USA452 Salesforce USA454 Salesforce USA456 Salesforce USA460 Salesforce USA462 Salesforce USA464 Salesforce USA466 Salesforce USA468 Salesforce USA470 Salesforce USA472 Salesforce USA474 Salesforce USA476 Salesforce USA478 Salesforce USA480 Salesforce USA488S Salesforce USA490S Salesforce USA494 Salesforce USA496 Salesforce USA534S Salesforce USA538 Salesforce USA540S Salesforce USA542S Salesforce USA544 Salesforce USA546 Salesforce USA548 Salesforce USA550 Salesforce USA552 Salesforce USA554 Salesforce USA556 Salesforce USA558 Salesforce USA560 Salesforce USA562 Salesforce USA564 Salesforce USA566 Salesforce USA568 Salesforce USA570 Salesforce USA572 Salesforce USA574 Salesforce USA576 Salesforce USA578 Salesforce USA580 Salesforce USA582 Salesforce USA584 Salesforce USA586 Salesforce USA588 Salesforce USA590 Salesforce USA592 Salesforce USA594 Salesforce USA596 Salesforce USA598 Salesforce USA600 Salesforce USA602 Salesforce USA604 Salesforce USA606 Salesforce USA608 Salesforce USA60S Salesforce USA610 Salesforce USA612 Salesforce USA614 Salesforce USA616 Salesforce USA618 Salesforce USA620 Salesforce USA622 Salesforce USA624 Salesforce USA626 Salesforce USA628 Salesforce USA62S Salesforce USA630 Salesforce USA632 Salesforce USA634 Salesforce USA636 Salesforce USA638 Salesforce USA640 Salesforce USA642 Salesforce USA644 Salesforce USA646 Salesforce USA648 Salesforce USA650 Salesforce USA652 Salesforce USA654S Salesforce USA656S Salesforce USA658S Salesforce USA660S Salesforce USA662S Salesforce USA664S Salesforce USA666S Salesforce USA668S Salesforce USA670S Salesforce USA672S Salesforce USA674 Salesforce USA676 Salesforce USA678 Salesforce USA680 Salesforce USA682 Salesforce USA684 Salesforce USA686 Salesforce USA688 Salesforce USA690 Salesforce USA692 Salesforce USA694 Salesforce USA696 Salesforce USA698 Salesforce USA700 Salesforce USA702 Salesforce USA704 Salesforce USA706 Salesforce USA708 Salesforce USA880S Salesforce USA882S Salesforce USA884S Salesforce USA886S Salesforce USA888S Salesforce USA890S Salesforce USA892S Salesforce USA894S Salesforce USA896S Salesforce USA898S Salesforce USA8S Salesforce USA900S Salesforce USA902STrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
about 3 hours ago - at 08/19/2026 07:01AM
We've restored services on the impacted email infrastructure and we're validating email sending functionality before confirming full resolution. Some customers may continue to experience delivery delays during validation phase.
We'll provide another update within 30 minutes, or sooner if additional information becomes available.
UPDATE
about 3 hours ago - at 08/19/2026 06:36AM
We're aware that some customers may be experiencing intermittent issues sending email. The issue was triggered during maintenance activity on our email infrastructure. We've identified the trigger and are actively working to restore full email send functionality.
We'll provide another update within 30 minutes, or sooner if there's new information.
STARTTIMEREVISION
about 3 hours ago - at 08/19/2026 06:34AM
Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.
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