Outage in Salesforce
Marketing Cloud Engagement Degradation
Resolved Minor
August 27, 2026 - Started about 2 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
**Summary:** Salesforce Marketing Cloud experienced a 51-minute degradation affecting customers on instances DB7114, DB767, and DB792. A subset of customers encountered intermittent failures when sending SMS and email messages via the transactional messaging API, receiving server errors, though retried requests generally succeeded. The Salesforce Technology team investigated and resolved the issue.
The Salesforce Technology team identified a degradation affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement degradation, intermittent slowness or unavailability can occur. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details.
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Latest Updates ( sorted recent to last )
UPDATE
about 2 hours ago - at 08/27/2026 09:34AM
We are investigating an issue affecting a subset of customers when trying to send SMS and email messages through our transactional messaging API. Some requests may intermittently fail with a server error, though retries are generally successful.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
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