Outage in Salesforce
Feature Disruption
Resolved Minor
August 27, 2026 - Started about 2 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
A caching issue triggered by rolling restarts following a recent Salesforce Commerce Cloud release caused a subset of customers across numerous pods to see blank Business Manager pages for approximately 1.4 hours, delaying invoicing and operational workflows. Storefronts were not affected. Resolution was achieved by manually clearing cache files, with a workaround available for customers to self-remediate by following Salesforce's published steps.
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce POD256 Salesforce POD276 Salesforce POD281 Salesforce POD194 Salesforce POD195 Salesforce POD212 Salesforce POD213 Salesforce POD216 Salesforce POD217 Salesforce POD234 Salesforce POD235 Salesforce POD240 Salesforce POD241 Salesforce POD244 Salesforce POD245 Salesforce POD246 Salesforce POD247 Salesforce POD248 Salesforce POD249 Salesforce POD250 Salesforce POD251 Salesforce POD252 Salesforce POD253 Salesforce POD254 Salesforce POD255 Salesforce POD257 Salesforce POD258 Salesforce POD259 Salesforce POD260 Salesforce POD261 Salesforce POD262 Salesforce POD263 Salesforce POD266 Salesforce POD267 Salesforce POD268 Salesforce POD269 Salesforce POD270 Salesforce POD271 Salesforce POD272 Salesforce POD273 Salesforce POD274 Salesforce POD275 Salesforce POD277 Salesforce POD278 Salesforce POD279 Salesforce POD280 Salesforce POD282 Salesforce POD283 Salesforce POD284 Salesforce POD285 Salesforce POD286 Salesforce POD287 Salesforce POD288 Salesforce POD289 Salesforce POD290 Salesforce POD291 Salesforce POD292 Salesforce POD293 Salesforce POD294 Salesforce POD295 Salesforce POD296 Salesforce POD297 Salesforce POD304 Salesforce POD305 Salesforce POD306 Salesforce POD307 Salesforce POD310 Salesforce POD311Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
UPDATE
about 1 hour ago - at 08/27/2026 10:58AM
A subset of customers who received the release continue to experience blank Business Manager pages due to a mismatch of the cache files. Manually clearing the cache is showing signs of recovery, and we continue to clear the cache to restore access to Business Manager. As a workaround, customers can manually clear the cache to restore access by following the steps outlined here: https://issues.salesforce.com/issue/a02g70000085e8H/
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 1 hour ago - at 08/27/2026 10:23AM
Investigations indicate that rolling restarts following a recent release triggered the caching issue. We're manually clearing the cache to resolve the issue and customers are seeing signs of recovery. We'll continue clearing the cache for the remaining impacted PODs. Storefronts aren't impacted.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 2 hours ago - at 08/27/2026 09:57AM
We're investigating an issue where a subset of Commerce Cloud customers are unable to access Business Manager and are seeing a blank page due to a caching issue. This is causing a delay in invoicing and deadlines. Multiple teams have been engaged and are working to restore services.
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
Latest Salesforce outages
Marketing Cloud Engagement Degradation - about 2 hours ago
MuleSoft Feature Disruption - 2 days ago
Heroku service degradation - 2 days ago
Salesforce Spiff Feature Degradation - 3 days ago
Performance Degradation Intermittent login errors - 6 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
