Outage in Salesforce
Commerce Cloud Service Disruption- Carts
Major
August 30, 2026 - Started about 13 hours ago
Incident Report
There’s a Commerce Cloud service disruption Impacting cart functions on customer storefronts. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA240S Salesforce USA252S Salesforce USA710S Salesforce USA872S Salesforce ARE2S Salesforce BRA2S Salesforce BRA54S Salesforce BRA6S Salesforce CAN2S Salesforce CAN6S Salesforce CAN70S Salesforce CAN86S Salesforce CHE26S Salesforce CHE2S Salesforce CS236 Salesforce CS237 Salesforce CS239 Salesforce CS240 Salesforce CS242 Salesforce CS247 Salesforce CS248 Salesforce CS250 Salesforce CS253 Salesforce CS256 Salesforce CS257 Salesforce CS258 Salesforce CS259 Salesforce CS260 Salesforce CS261 Salesforce CS262 Salesforce CS263 Salesforce CS265 Salesforce CS266 Salesforce CS267 Salesforce CS268 Salesforce CS269 Salesforce CS270 Salesforce CS271 Salesforce CS272 Salesforce CS273 Salesforce CS274 Salesforce CS276 Salesforce CS277 Salesforce CS278 Salesforce CS279 Salesforce CS280 Salesforce CS281 Salesforce CS282 Salesforce CS338 Salesforce CS343 Salesforce DEU114S Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce DEU20S Salesforce DEU2S Salesforce DEU62S Salesforce DEU6S Salesforce FRA12S Salesforce FRA24S Salesforce FRA2S Salesforce FRA6S Salesforce FRA96S Salesforce GBR106S Salesforce GBR108S Salesforce GBR110S Salesforce GBR2S Salesforce GBR42S Salesforce GBR44S Salesforce GBR90S Salesforce GBR92S Salesforce ISR4S Salesforce ITA22S Salesforce ITA2S Salesforce SGP2S Salesforce SWE2S Salesforce SWE2S Salesforce SWE30S Salesforce SWE60S Salesforce SWE6S Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce USA20S Salesforce USA224S Salesforce USA244S Salesforce USA250S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA262S Salesforce USA268S Salesforce USA270S Salesforce USA28S Salesforce USA30S Salesforce USA32S Salesforce USA3S Salesforce USA448S Salesforce USA534S Salesforce USA540S Salesforce USA542S Salesforce USA654S Salesforce USA656S Salesforce USA658S Salesforce USA660S Salesforce USA662S Salesforce USA664S Salesforce USA666S Salesforce USA668S Salesforce USA670S Salesforce USA672S Salesforce USA752S Salesforce USA754S Salesforce USA756S Salesforce USA758S Salesforce USA760S Salesforce USA762S Salesforce USA764S Salesforce USA766S Salesforce USA768S Salesforce USA770S Salesforce USA772S Salesforce USA774S Salesforce USA80S Salesforce USA870S Salesforce USA8STrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
about 3 hours ago - at 08/30/2026 08:39PM
We're continuing to work on resolving this issue. Our teams have identified the technical trigger and are working on the fix.
We will provide a further update once we have more details to share, or sooner if the situation changes.
UPDATE
about 13 hours ago - at 08/30/2026 11:03AM
We identified the technical trigger and confirmed the impact affects most sandbox environments, excluding a subset of specialized environments. We are working on a potential fix and actively working on multiple swim lanes to resolve the issue as soon as possible.
We will provide a further update once we have more details to share, or sooner if the situation changes.
IMPACTRADIUSINCREASE
about 13 hours ago - at 08/30/2026 10:25AM
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
UPDATE
about 13 hours ago - at 08/30/2026 10:23AM
Starting at 09:34 UTC on August 30, 2026, we identified a service disruption affecting the cart experience in B2B Commerce on Core sandbox environments. As a result, customers in impacted sandboxes are unable to complete certain cart-related workflows, as the underlying API calls used by those workflows are failing.
We have identified the source of the issue and are currently evaluating remediation options, while a broader fix is prepared. We will provide an update within 30 minutes or sooner if additional information becomes available.
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