Outage in Salesforce
MuleSoft feature degradation
Resolved Minor
September 02, 2026 - Started 1 day ago
- Lasted about 6 hours
Incident Report
Summary AI Generated
**MuleSoft Feature Degradation – Salesforce** A 5.7-hour minor degradation affected MuleSoft's Agent Broker and Flex Gateway metrics, causing customers to see zero values instead of actual data. Salesforce identified the technical trigger and was testing and validating a fix prior to full deployment.
We are aware of a feature degradation that may impact you and are currently working on a solution to resolve user impact. During a feature degradation, certain features are unavailable or run at less than optimal performance. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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Latest Updates ( sorted recent to last )
UPDATE
1 day ago - at 09/02/2026 08:32PM
We don’t have any updates to provide at this time, as we’re still testing and validating the potential fix. More information will be provided as soon as it becomes available.
UPDATE
1 day ago - at 09/02/2026 07:46PM
We have identified an issue where customers viewing Agent Broker and Flex Gateway metrics are seeing zero values instead of expected data. Our teams have identified the technical trigger and are currently testing and validating a fix before deploying it to all affected areas.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
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