Outage in Salesforce
Feature Degradation
Resolved Minor
September 03, 2026 - Started about 23 hours ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
Salesforce experienced a 4.1-hour feature degradation affecting Industries Cloud customers using OmniStudio across a large number of production and sandbox instances globally. A recent deployment prevented users from loading or saving OmniScripts and FlexCards, while Data Mappers and Integration Procedures remained unaffected. A full patch rollback was not possible due to critical fixes bundled within it, so engineers disabled a targeted feature gate and performed a scoped rollback to resolve the issue.
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce GBR40S Salesforce DEU10S Salesforce DEU116S Salesforce FRA4S Salesforce GBR62S Salesforce USA490S Salesforce USA786S Salesforce USA384 Salesforce ARE4S Salesforce BRA30 Salesforce BRA44 Salesforce BRA4S Salesforce BRA50 Salesforce BRA8S Salesforce CAN20S Salesforce CAN4S Salesforce CAN80 Salesforce CAN8S Salesforce CHE4S Salesforce CS238 Salesforce CS241 Salesforce CS243 Salesforce CS244 Salesforce CS245 Salesforce CS246 Salesforce CS251 Salesforce CS252 Salesforce CS254 Salesforce CS255 Salesforce CS264 Salesforce CS275 Salesforce CS283 Salesforce DEU104S Salesforce DEU4S Salesforce DEU8S Salesforce FRA8S Salesforce FRA98S Salesforce GBR4S Salesforce GBR60S Salesforce ISR2S Salesforce ITA32S Salesforce ITA4S Salesforce NA224 Salesforce NA231 Salesforce NA233 Salesforce NA234 Salesforce NA235 Salesforce NA241 Salesforce SWE120S Salesforce SWE28S Salesforce SWE44S Salesforce SWE4S Salesforce SWE4S Salesforce USA202S Salesforce USA220 Salesforce USA22S Salesforce USA242S Salesforce USA248S Salesforce USA26 Salesforce USA278 Salesforce USA2S Salesforce USA302 Salesforce USA318 Salesforce USA322 Salesforce USA354 Salesforce USA366S Salesforce USA432S Salesforce USA434S Salesforce USA444 Salesforce USA446S Salesforce USA488S Salesforce USA556 Salesforce USA568 Salesforce USA582 Salesforce USA608 Salesforce USA60S Salesforce USA626 Salesforce USA62S Salesforce USA712S Salesforce USA750S Salesforce USA792S Salesforce USA804S Salesforce USA836S Salesforce USA838 Salesforce USA840 Salesforce USA842 Salesforce USA844 Salesforce USA848 Salesforce USA862 Salesforce USA874S Salesforce USA876 Salesforce USA880S Salesforce USA882S Salesforce USA884S Salesforce USA886S Salesforce USA888S Salesforce USA890S Salesforce USA892S Salesforce USA894S Salesforce USA896S Salesforce USA898S Salesforce USA900S Salesforce USA902S Salesforce USA916STrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
about 19 hours ago - at 09/03/2026 01:25PM
The targeted rollback is currently underway and we're analyzing whether this resolves the issue. The rollback is expected to take an hour to complete and further validation will be required following it’s completion.
We'll provide an update in 90 minutes or sooner if we have significant updates.
UPDATE
about 20 hours ago - at 09/03/2026 12:56PM
Disabling the feature gate didn’t restore service. We’re now testing a targeted rollback while taking steps to reduce risk and avoid impacting other components.
We'll provide an update in 60 minutes or sooner if we have significant updates.
UPDATE
about 21 hours ago - at 09/03/2026 11:55AM
The rollback was successful on the test instance and restored it to the last known good version. However, we can’t roll back the full patch because it includes other critical fixes. We’re now looking at disabling a specific feature gate and rolling back only the affected change for affected customers. The analysis will take some time.
We'll provide an update in 60 minutes or sooner if we have significant updates.
UPDATE
about 21 hours ago - at 09/03/2026 11:08AM
We’ve compared this release with previous releases but haven’t found any clear changes that explain the impact. To restore service, we’re testing a rollback on a test instance before deciding on the next step. In parallel, we’re also investigating a separate impacted sandbox instance to identify the trigger.
We'll provide an update in 30 minutes or sooner if we have significant updates.
UPDATE
about 22 hours ago - at 09/03/2026 10:33AM
We’re reviewing logs and metrics to understand the trigger, while comparing recent release with previous releases to identify what changed.
Our investigation also confirmed impact to a subset of production instances that received the release. We’ve updated this post with the affected instances, and impacted customers will receive incident communications going forward.
We'll provide an update in 30 minutes or sooner if we have significant updates.
UPDATE
about 22 hours ago - at 09/03/2026 10:15AM
We’ve stopped the deployment to prevent further impact. While we assess the rollback, we’re checking other instances and verifying logs to understand what changes have gone in this release. Based on the findings, we’ll decide whether to proceed with a roll-back or a fix forward.
We'll provide an update in 30 minutes or sooner if we have significant updates.
UPDATE
about 23 hours ago - at 09/03/2026 09:45AM
We’re investigating an issue affecting a subset of Industries Cloud customers using OmniStudio in sandbox environments. Affected customers can’t load or save changes in OmniScripts and FlexCards. Data Mappers and Integration Procedures aren't affected. We've identified a recent deployment as the likely trigger, and are evaluating whether a rollback is an appropriate action to restore service.
The impact radius is broader than initially understood. We have updated this post to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
We'll provide an update in 30 minutes or sooner if we have significant update.
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