Incident Report
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
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Latest Updates ( sorted recent to last )
UPDATE
11 minutes ago - at 09/04/2026 02:38PM
We're continuing to work directly with the third-party provider to resolve this issue. This delivery delay affects customers using a specific third-party email provider that is currently limiting the amount of mail it accepts. It isn't caused by any issue with Salesforce's own email system. Impacted outbound emails sent from Salesforce are delayed, not lost — the system will retry delivery for up to 24 hours. Customers who are locked out because they haven't received a device activation code should continue to contact support for help.
We'll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 1 hour ago - at 09/04/2026 01:37PM
We continue to coordinate with our third-party vendor to resolve outbound email delivery issues stemming from rate limits.
While some customers may continue to experience delayed or failed outbound emails, impacted messages are delayed, not lost. The system will periodically retry delivery for up to 24 hours. Customers who are locked out because they haven't received a device activation code should contact support for help.
We'll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 2 hours ago - at 09/04/2026 01:05PM
We're continuing to work with the third-party provider to resolve the rate-limiting issues impacting outbound email delivery. Some customers may continue to experience delayed or failed outbound emails while we work through this. We're investigating in parallel while we wait for their response.
We'll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 3 hours ago - at 09/04/2026 12:03PM
We've submitted a formal request to engage the third-party provider directly to resolve the rate-limiting impacting outbound email delivery. Customers may still experience delayed or failed outbound emails while we work through this.
We'll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 3 hours ago - at 09/04/2026 11:28AM
A third-party email provider issue continues to impact outbound emails sent from Salesforce. As a result, some customers may experience delayed or failed outbound emails. We're working directly with that provider to resolve the rate limits causing the delay.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 4 hours ago - at 09/04/2026 10:51AM
We've identified two error codes tied to this issue, confirming that a third-party provider is limiting inbound mail from Salesforce. We're now working to contact that provider directly to resolve the rate-limiting issue.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 4 hours ago - at 09/04/2026 10:29AM
We're aware of an issue impacting outbound emails sent from Salesforce using a third-party service as the email provider. Emails are sent successfully from Salesforce; however, recipients aren't receiving the email and the mail server is returning a server busy error. We're investigating the issue and reviewing diagnostic data to identify the trigger, including whether a third-party mail provider is involved.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
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