Outage in Salesforce
Feature Disruption
Resolved Minor
September 08, 2026 - Started 1 day ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Salesforce Commerce Cloud experienced a disruption lasting approximately 1.2 hours in which customers were unable to complete credit card transactions at checkout across a large number of affected environments. The issue was identified and addressed by restarting affected applications and applying manual fixes to restore transaction processing. A fleet-wide automated fix was subsequently deployed to fully resolve the issue across all impacted instances.
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce ARE12 Salesforce ARE2S Salesforce ARE4S Salesforce ARE6 Salesforce SWE10 Salesforce SWE100 Salesforce SWE106 Salesforce SWE108 Salesforce SWE112 Salesforce SWE114 Salesforce SWE118 Salesforce SWE12 Salesforce SWE120S Salesforce SWE122 Salesforce SWE14 Salesforce SWE16 Salesforce SWE18 Salesforce SWE20 Salesforce SWE22 Salesforce SWE24 Salesforce SWE26 Salesforce SWE28S Salesforce SWE2S Salesforce SWE2S Salesforce SWE30S Salesforce SWE32 Salesforce SWE34 Salesforce SWE36 Salesforce SWE38 Salesforce SWE40 Salesforce SWE42 Salesforce SWE44S Salesforce SWE46 Salesforce SWE48 Salesforce SWE4S Salesforce SWE4S Salesforce SWE50 Salesforce SWE52 Salesforce SWE54 Salesforce SWE56 Salesforce SWE58 Salesforce SWE60S Salesforce SWE62 Salesforce SWE64 Salesforce SWE66 Salesforce SWE68 Salesforce SWE6S Salesforce SWE70 Salesforce SWE72 Salesforce SWE74 Salesforce SWE76 Salesforce SWE78 Salesforce SWE8 Salesforce SWE80 Salesforce SWE82 Salesforce SWE84 Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce SWE98 Salesforce USA710S Salesforce USA712S Salesforce USA714 Salesforce USA716 Salesforce USA718 Salesforce USA720 Salesforce USA722 Salesforce USA724 Salesforce USA726 Salesforce USA728 Salesforce USA730 Salesforce USA732 Salesforce USA734 Salesforce USA736 Salesforce USA738 Salesforce USA740 Salesforce USA742 Salesforce USA744 Salesforce USA746 Salesforce USA748 Salesforce USA750S Salesforce USA752S Salesforce USA754S Salesforce USA756S Salesforce USA758S Salesforce USA760S Salesforce USA762S Salesforce USA764S Salesforce USA766S Salesforce USA768S Salesforce USA770S Salesforce USA772S Salesforce USA774S Salesforce USA776 Salesforce USA778 Salesforce USA780 Salesforce USA786S Salesforce USA788 Salesforce USA790 Salesforce USA792S Salesforce USA804S Salesforce USA810 Salesforce USA836S Salesforce USA838 Salesforce USA840 Salesforce USA842 Salesforce USA844 Salesforce USA846 Salesforce USA848 Salesforce USA850 Salesforce USA852 Salesforce USA854 Salesforce USA860 Salesforce USA862 Salesforce USA864 Salesforce USA866 Salesforce USA868 Salesforce USA916S Salesforce USA924Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
1 day ago - at 09/08/2026 05:34AM
We've applied manual fixes across all known affected environments to restore credit card transaction processing on Commerce Cloud checkouts. We're now testing an automated, fleet-wide fix to fully resolve this issue.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
1 day ago - at 09/08/2026 04:51AM
We're aware of the issue affecting credit card transactions on Commerce Cloud, where customers are unable to complete purchases using credit cards at checkout. We're restarting the affected applications to restore transaction processing and working on a broader fix to resolve this for all impacted customers.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
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