Outage in Salesforce
Feature Degradation
Resolved Minor
September 08, 2026 - Started about 15 hours ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Salesforce experienced a 3.1-hour feature degradation affecting Agentforce session scoring and tagging functionality across 23 NA/USA instances. The issue caused processing failures for a subset of customers, degrading or disabling session tagging performance. Engineers identified the problem within session processing and prepared a targeted fix to restore functionality while continuing to investigate the root cause.
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce NA223 Salesforce USA718 Salesforce USA720 Salesforce USA730 Salesforce USA734 Salesforce USA740 Salesforce USA744 Salesforce USA746 Salesforce USA756S Salesforce USA762S Salesforce USA764S Salesforce USA766S Salesforce USA768S Salesforce USA774S Salesforce USA776 Salesforce USA778 Salesforce USA780 Salesforce USA788 Salesforce USA792S Salesforce USA838 Salesforce USA840 Salesforce USA866 Salesforce USA924Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
about 13 hours ago - at 09/08/2026 10:41PM
We have identified a potential fix and are preparing to apply it to affected customer environments. We’ll monitor session tagging performance following the change to determine whether functionality recovers while our investigation into the underlying issue continues.
We’ll provide another update as significant progress is made.
UPDATE
about 14 hours ago - at 09/08/2026 09:37PM
Our teams have narrowed the investigation to failures occurring during session processing and are working to identify a path to restore functionality.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 15 hours ago - at 09/08/2026 08:58PM
We’re continuing to investigate an issue affecting Agentforce session scoring and tagging for a subset of customers. Our teams are analyzing processing failures and reviewing affected customer environments to determine the trigger and identify a path to restore functionality.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 15 hours ago - at 09/08/2026 08:28PM
We’re investigating an issue affecting Agentforce session scoring and tagging functionality for a subset of customers. Our teams are actively working to identify the trigger and restore service.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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