Intermittent UI Freezing on Salesforce in Chrome and Edge 153

We continue to investigate reports of intermittent Salesforce UI freezing for some customers using Chrome or Microsoft Edge version 153 on Windows. The issue may occur while switching between Salesforce tabs and can leave the page unresponsive. We’ve engaged additional engineering resources and are reviewing customer-provided recordings, browser information, and affected environment data while working to reproduce the behavior internally. Where permitted by organizational device-management policies, using another supported browser or reverting to version 152 may provide a temporary workaround, though this may not be feasible for all customers.
We’ll provide another update in 60 minutes or sooner.

We continue to investigate reports of intermittent Salesforce UI freezing for some customers using Chrome or Microsoft Edge version 153 on Windows. We’ve confirmed the behavior can occur across both console and non-console applications, and are continuing to review diagnostic data to determine the trigger. A browser configuration change tested during the investigation did not resolve the issue. Where organizational policies permit, using another supported browser or reverting to version 152 may provide temporary relief.

We’ll provide another update in 60 minutes or sooner.

We continue to investigate intermittent Salesforce UI freezing affecting some customers using Chrome or Microsoft Edge version 153 on Windows. Customer-side debugging has shown that, when the issue occurs, the page may remain scrollable but will stop receiving mouse and pointer events, and a previously-tested browser setting did not resolve the behavior. Our teams are now collecting deeper browser-level diagnostic logs and preparing to engage the third-party vendor to help isolate the cause.

We’ll provide another update in 60 minutes or sooner.

We continue to investigate intermittent Salesforce UI freezing affecting some customers using Chrome or Microsoft Edge version 153 on Windows. A customer-side investigation has shown that when the problem happens, the page may still scroll but will stop receiving mouse and pointer events. A browser setting that was tested before did not fix the problem. Our teams are now collecting deeper browser-level diagnostic logs and preparing to engage third-party vendor to help isolate the cause.

We’ll provide another update upon significant update.

Upon further investigation, we have identified this as a non-Salesforce issue. The incident was triggered by an external environmental change, specifically the auto-update of Chromium-based browsers (Chrome and Microsoft Edge) to version 153, which began around 2026-09-08. While this browser update was the primary trigger, the direct cause of the UI freeze was not within Salesforce's codebase.

We have also published a knowledge article that provides additional information.

Knowledge article link: https://help.salesforce.com/s/articleView?id=005459650&type=1

We are reopening this informational message to ensure that affected customers are provided with any information we have regarding this third-party issue.

We are continuing to receive reports of intermittent freezing on the Salesforce UI affecting a subset of customers using certain browser versions. We are working with our third-party vendor to prioritize this issue and drive resolution for all affected customers.

We'll provide another update as additional information becomes available.

The vendor has released a fix for the intermittent freezing issue affecting Chrome 153 version. Customers using Chrome should update to the latest available version, which resolves the issue.

Customers using Microsoft Edge 153 version may continue to experience intermittent freezing, as the fix for Edge browser is still pending.

We recommend that affected Chrome customers update their browser as soon as possible. Customers who cannot update immediately may continue to experience the issue. If freezing persists after updating to the latest Chrome version, please contact Salesforce Support.

For additional details about the Chrome fix, please refer to the KA: https://help.salesforce.com/s/articleView?id=005459650&type=1