Incident Report
There’s a Salesforce service disruption. During a service disruption, end users can’t access the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce CS116 Salesforce CS115 Salesforce CS137 Salesforce CS148 Salesforce CS151 Salesforce CS152 Salesforce AUS2S Salesforce IND6S Salesforce IND16S Salesforce JPN2S Salesforce IND4S Salesforce IND2S Salesforce JPN4S Salesforce IND18S Salesforce IND3S Salesforce CAN2S Salesforce CAN4S Salesforce AUS4S Salesforce AUS22S Salesforce AUS24S Salesforce AUS26S Salesforce AUS6S Salesforce USA1 Salesforce USA2S Salesforce USA3S Salesforce DEU2S Salesforce DEU4S Salesforce BRA2S Salesforce BRA4S Salesforce SGP2S Salesforce SGP4S Salesforce FRA2S Salesforce FRA4S Salesforce CAN6S Salesforce CAN8S Salesforce JPN6S Salesforce JPN8S Salesforce JPN10S Salesforce JPN12S Salesforce USA8S Salesforce AUS14S Salesforce AUS28S Salesforce AUS36S Salesforce USA20S Salesforce USA22S Salesforce IND14S Salesforce IND10S Salesforce IND20S Salesforce IND22S Salesforce IND8S Salesforce DEU6S Salesforce DEU8S Salesforce USA26 Salesforce JPN18S Salesforce JPN20S Salesforce JPN22S Salesforce JPN24S Salesforce JPN28S Salesforce AUS16S Salesforce AUS18S Salesforce AUS20S Salesforce AUS38S Salesforce FRA6S Salesforce FRA8S Salesforce FRA12S Salesforce FRA24S Salesforce FRA32 Salesforce SGP10 Salesforce SGP6S Salesforce SGP8S Salesforce BRA6S Salesforce BRA8S Salesforce IND12S Salesforce IND24S Salesforce IND26S Salesforce IND28S Salesforce DEU10S Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce CAN26 Salesforce CAN28 Salesforce CAN20S Salesforce FRA34 Salesforce USA194S Salesforce DEU36 Salesforce DEU38 Salesforce DEU20S Salesforce USA34 Salesforce USA36 Salesforce USA28S Salesforce USA30S Salesforce USA32S Salesforce USA60S Salesforce USA62S Salesforce FRA36 Salesforce GBR4S Salesforce GBR2S Salesforce USA9906S Salesforce USA9916S Salesforce USA9914 Salesforce KOR2S Salesforce KOR4S Salesforce SWE2S Salesforce SWE4S Salesforce NA223 Salesforce NA225 Salesforce NA224 Salesforce CAN34 Salesforce AUS58 Salesforce AUS60 Salesforce AUS62 Salesforce AUS64 Salesforce DEU52 Salesforce ARE2S Salesforce ARE4S Salesforce ARE6 Salesforce AUS66 Salesforce AUS68 Salesforce AUS70 Salesforce AUS72 Salesforce AUS74 Salesforce AUS76 Salesforce AUS78 Salesforce AUS80S Salesforce AUS82 Salesforce AUS84 Salesforce AUS86 Salesforce AUS88 Salesforce AUS90 Salesforce AUS92 Salesforce AUS94 Salesforce BRA14 Salesforce BRA16 Salesforce BRA18 Salesforce CAN36 Salesforce CAN38 Salesforce CAN40 Salesforce CAN42 Salesforce CAN44 Salesforce CAN46 Salesforce CAN48 Salesforce CAN50 Salesforce CAN52 Salesforce CAN54 Salesforce CHE2S Salesforce CHE4S Salesforce CHE6 Salesforce DEU54 Salesforce DEU56 Salesforce DEU58 Salesforce DEU60 Salesforce DEU62S Salesforce GBR34 Salesforce GBR36 Salesforce GBR38 Salesforce GBR40S Salesforce GBR42S Salesforce GBR44S Salesforce GBR46 Salesforce GBR48 Salesforce GBR50 Salesforce GBR52 Salesforce GBR54 Salesforce GBR56 Salesforce GBR58 Salesforce GBR60S Salesforce GBR62S Salesforce GBR64 Salesforce GBR66 Salesforce GBR68 Salesforce GBR70 Salesforce GBR72 Salesforce GBR74 Salesforce IDN2S Salesforce IDN4S Salesforce IDN6 Salesforce IND100 Salesforce IND112 Salesforce IND118 Salesforce IND124 Salesforce IND54S Salesforce IND58 Salesforce IND60 Salesforce IND62 Salesforce IND64 Salesforce IND66 Salesforce IND68 Salesforce IND70 Salesforce IND72 Salesforce IND74 Salesforce IND76 Salesforce IND78 Salesforce IND80 Salesforce IND82 Salesforce IND84 Salesforce IND86 Salesforce IND88 Salesforce IND90 Salesforce IND92 Salesforce IND94 Salesforce IND96 Salesforce IND98 Salesforce ITA2S Salesforce ITA4S Salesforce ITA6 Salesforce JPN132 Salesforce JPN134 Salesforce JPN136 Salesforce JPN138 Salesforce JPN140 Salesforce JPN142 Salesforce NA232 Salesforce NA233 Salesforce NA234 Salesforce SGP14 Salesforce SWE10 Salesforce SWE12 Salesforce SWE14 Salesforce SWE16 Salesforce SWE18 Salesforce SWE20 Salesforce SWE22 Salesforce SWE24 Salesforce SWE26 Salesforce SWE28S Salesforce SWE2S Salesforce SWE30S Salesforce SWE32 Salesforce SWE34 Salesforce SWE36 Salesforce SWE38 Salesforce SWE40 Salesforce SWE42 Salesforce SWE44S Salesforce SWE46 Salesforce SWE4S Salesforce SWE6S Salesforce SWE8 Salesforce USA220 Salesforce USA224S Salesforce USA226 Salesforce USA228 Salesforce USA230 Salesforce USA232 Salesforce USA234 Salesforce USA236 Salesforce USA238 Salesforce USA240S Salesforce USA242S Salesforce USA244S Salesforce USA248S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA262S Salesforce USA268S Salesforce USA270S Salesforce USA272 Salesforce USA274 Salesforce USA276 Salesforce USA278 Salesforce USA280 Salesforce USA282 Salesforce USA286 Salesforce USA288 Salesforce USA290 Salesforce USA292 Salesforce USA294 Salesforce USA296 Salesforce USA300 Salesforce USA302 Salesforce USA304 Salesforce USA312 Salesforce USA314 Salesforce USA316 Salesforce USA318 Salesforce USA320 Salesforce USA322 Salesforce USA324 Salesforce USA326 Salesforce USA328 Salesforce USA330 Salesforce USA332 Salesforce USA334 Salesforce USA336 Salesforce USA338 Salesforce USA340 Salesforce USA342 Salesforce USA344 Salesforce USA346 Salesforce USA348 Salesforce USA350 Salesforce USA352 Salesforce USA354 Salesforce USA356 Salesforce USA358 Salesforce USA360 Salesforce USA364 Salesforce USA366S Salesforce USA372 Salesforce USA374 Salesforce USA376 Salesforce USA384 Salesforce USA408 Salesforce USA410 Salesforce USA412 Salesforce USA414 Salesforce USA416 Salesforce USA418 Salesforce USA420 Salesforce USA422 Salesforce USA424 Salesforce USA426 Salesforce USA428 Salesforce USA430 Salesforce USA432S Salesforce USA434S Salesforce USA436 Salesforce USA438 Salesforce USA440 Salesforce USA442 Salesforce USA444 Salesforce USA446S Salesforce USA448S Salesforce USA450 Salesforce USA452 Salesforce USA454 Salesforce USA456 Salesforce USA460 Salesforce USA462 Salesforce USA464 Salesforce USA466 Salesforce USA468 Salesforce USA470 Salesforce USA472 Salesforce USA474 Salesforce USA476 Salesforce USA478 Salesforce USA480 Salesforce USA488S Salesforce USA490S Salesforce USA80S Salesforce ARE12 Salesforce AUS102 Salesforce BRA24 Salesforce BRA28 Salesforce BRA30 Salesforce BRA32 Salesforce BRA34 Salesforce BRA36 Salesforce BRA38 Salesforce BRA44 Salesforce BRA48 Salesforce BRA50 Salesforce BRA54S Salesforce CAN56 Salesforce CAN70S Salesforce CAN80 Salesforce CAN86S Salesforce CHE12 Salesforce CHE16 Salesforce CHE18 Salesforce CHE26S Salesforce CHE28 Salesforce CHE30 Salesforce DEU100 Salesforce DEU102 Salesforce DEU104S Salesforce DEU106 Salesforce DEU108 Salesforce DEU110 Salesforce DEU112 Salesforce DEU114S Salesforce DEU116S Salesforce DEU118 Salesforce DEU120 Salesforce DEU122 Salesforce DEU124 Salesforce DEU126 Salesforce DEU128 Salesforce DEU66 Salesforce DEU68 Salesforce DEU70 Salesforce DEU72 Salesforce DEU74 Salesforce DEU76 Salesforce DEU78 Salesforce DEU84 Salesforce DEU86 Salesforce DEU90 Salesforce DEU92 Salesforce DEU94 Salesforce DEU96 Salesforce FRA100 Salesforce FRA104 Salesforce FRA42 Salesforce FRA44 Salesforce FRA46 Salesforce FRA48 Salesforce FRA50 Salesforce FRA52 Salesforce FRA54 Salesforce FRA56 Salesforce FRA62 Salesforce FRA64 Salesforce FRA66 Salesforce FRA70 Salesforce FRA74 Salesforce FRA76 Salesforce FRA78 Salesforce FRA80 Salesforce FRA84 Salesforce FRA86 Salesforce FRA88 Salesforce FRA90 Salesforce FRA96S Salesforce FRA98S Salesforce GBR100 Salesforce GBR102 Salesforce GBR106S Salesforce GBR108S Salesforce GBR110S Salesforce GBR112 Salesforce GBR116 Salesforce GBR118 Salesforce GBR120 Salesforce GBR122 Salesforce GBR124 Salesforce GBR76 Salesforce GBR78 Salesforce GBR80 Salesforce GBR82 Salesforce GBR84 Salesforce GBR86 Salesforce GBR88 Salesforce GBR90S Salesforce GBR92S Salesforce GBR94 Salesforce GBR96 Salesforce GBR98 Salesforce IDN8 Salesforce IND102 Salesforce IND104 Salesforce IND108 Salesforce IND110 Salesforce IND114 Salesforce IND116 Salesforce IND120 Salesforce IND122 Salesforce IND126 Salesforce IND128 Salesforce IND132 Salesforce IND134 Salesforce IND136 Salesforce IND138 Salesforce ISR2S Salesforce ISR4S Salesforce ISR6 Salesforce ITA10 Salesforce ITA12 Salesforce ITA14 Salesforce ITA16 Salesforce ITA18 Salesforce ITA22S Salesforce ITA24 Salesforce ITA26 Salesforce ITA28 Salesforce ITA30 Salesforce ITA32S Salesforce ITA34 Salesforce ITA36 Salesforce ITA38 Salesforce ITA42 Salesforce ITA8 Salesforce JPN144 Salesforce JPN146 Salesforce KOR6 Salesforce KOR8 Salesforce SWE100 Salesforce SWE106 Salesforce SWE108 Salesforce SWE112 Salesforce SWE114 Salesforce SWE118 Salesforce SWE120S Salesforce SWE122 Salesforce SWE48 Salesforce SWE50 Salesforce SWE52 Salesforce SWE54 Salesforce SWE56 Salesforce SWE58 Salesforce SWE60S Salesforce SWE62 Salesforce SWE64 Salesforce SWE66 Salesforce SWE68 Salesforce SWE70 Salesforce SWE72 Salesforce SWE74 Salesforce SWE76 Salesforce SWE78 Salesforce SWE80 Salesforce SWE82 Salesforce SWE84 Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce SWE98 Salesforce USA202S Salesforce USA494 Salesforce USA496 Salesforce USA534S Salesforce USA538 Salesforce USA540S Salesforce USA542S Salesforce USA544 Salesforce USA546 Salesforce USA548 Salesforce USA550 Salesforce USA552 Salesforce USA554 Salesforce USA556 Salesforce USA558 Salesforce USA560 Salesforce USA562 Salesforce USA564 Salesforce USA566 Salesforce USA568 Salesforce USA570 Salesforce USA572 Salesforce USA574 Salesforce USA576 Salesforce USA578 Salesforce USA580 Salesforce USA582 Salesforce USA584 Salesforce USA586 Salesforce USA588 Salesforce USA590 Salesforce USA592 Salesforce USA594 Salesforce USA596 Salesforce USA598 Salesforce USA600 Salesforce USA602 Salesforce USA604 Salesforce USA606 Salesforce USA608 Salesforce USA610 Salesforce USA612 Salesforce USA614 Salesforce USA616 Salesforce USA618 Salesforce USA620 Salesforce USA622 Salesforce USA624 Salesforce USA626 Salesforce USA628 Salesforce USA630 Salesforce USA632 Salesforce USA634 Salesforce USA636 Salesforce USA638 Salesforce USA640 Salesforce USA642 Salesforce USA644 Salesforce USA646 Salesforce USA648 Salesforce USA650 Salesforce USA652 Salesforce USA654S Salesforce USA656S Salesforce USA658S Salesforce USA660S Salesforce USA662S Salesforce USA664S Salesforce USA666S Salesforce USA668S Salesforce USA670S Salesforce USA672S Salesforce USA674 Salesforce USA676 Salesforce USA678 Salesforce USA680 Salesforce USA682 Salesforce USA684 Salesforce USA686 Salesforce USA688 Salesforce USA690 Salesforce USA692 Salesforce USA694 Salesforce USA696 Salesforce USA698 Salesforce USA700 Salesforce USA702 Salesforce USA704 Salesforce USA706 Salesforce USA708 Salesforce USA710S Salesforce USA712S Salesforce USA714 Salesforce USA716 Salesforce USA718 Salesforce USA720 Salesforce USA722 Salesforce USA724 Salesforce USA726 Salesforce USA728 Salesforce USA730 Salesforce USA732 Salesforce USA734 Salesforce USA736 Salesforce USA738 Salesforce USA740 Salesforce USA742 Salesforce USA744 Salesforce USA746 Salesforce USA748 Salesforce USA750S Salesforce USA752S Salesforce USA754S Salesforce USA756S Salesforce USA758S Salesforce USA760S Salesforce USA762S Salesforce USA764S Salesforce USA766S Salesforce USA768S Salesforce USA770S Salesforce USA772S Salesforce USA774S Salesforce USA776 Salesforce USA778 Salesforce USA780 Salesforce USA786S Salesforce USA788 Salesforce USA790 Salesforce USA792S Salesforce USA804S Salesforce USA810 Salesforce USA836S Salesforce USA838 Salesforce USA840 Salesforce USA842 Salesforce USA844 Salesforce USA846 Salesforce USA848 Salesforce USA850 Salesforce USA852 Salesforce USA854 Salesforce USA856 Salesforce USA860 Salesforce USA862 Salesforce USA864 Salesforce USA866 Salesforce USA868 Salesforce USA870S Salesforce USA872S Salesforce USA874S Salesforce USA876 Salesforce USA880S Salesforce USA882S Salesforce USA884S Salesforce USA886S Salesforce USA888S Salesforce USA890S Salesforce USA892S Salesforce USA894S Salesforce USA896S Salesforce USA898S Salesforce USA9002 Salesforce USA9004S Salesforce USA9006S Salesforce USA9008 Salesforce USA900S Salesforce USA9010S Salesforce USA9012S Salesforce USA9014 Salesforce USA9016S Salesforce USA9018S Salesforce USA902S Salesforce USA916S Salesforce USA924 Salesforce USA9402 Salesforce USA9404S Salesforce USA9406STrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
8 minutes ago - at 09/16/2026 02:27PM
We've completed the next phase of the rollout to the remaining impacted instances. We continue to manually restart instances where the automated fix didn't fully resolve the issue.
Customers who are affected may continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
35 minutes ago - at 09/16/2026 02:00PM
We've completed the next phase of the rollout. We're manually restarting instances where the automated fix didn't fully resolve the issue. We’ve received reports of scheduled jobs not running as expected for some customers who are now able to access the service. We're investigating this.
Investigations have highlighted that the impact radius is narrower than initially understood. We'll now remove any instances that haven't experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 1 hour ago - at 09/16/2026 01:13PM
We've determined that the rollout didn't fully complete for a number of instances, so some customers may still be experiencing the original issue. We're reapplying the fix now. Some customers may need to clear cached data or restart their session for full recovery.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 2 hours ago - at 09/16/2026 12:39PM
As the rollout is progressing region-wise, most instances are recovering. Some customers may still see errors accessing the service until we finish a manual restart on their instance. We don't have a confirmed resolution time.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 2 hours ago - at 09/16/2026 12:13PM
The rollout is progressing region-wise and services are returning to normal in regions that are completed. We're monitoring the rollout as it continues, and we're working on a permanent fix.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 3 hours ago - at 09/16/2026 11:41AM
The rollout is progressing region by region and we're seeing improvement. We don't have a confirmed time of completion. GovCloud customers have been confirmed to be out of impact.
Customers may continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 3 hours ago - at 09/16/2026 11:19AM
A fleetwide rollout is in progress and customers are starting to see their service return to normal. In parallel, we're working on a code-level permanent fix.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 4 hours ago - at 09/16/2026 10:56AM
We've validated the fix successfully on the test instance. We'll now roll out the fix fleetwide to all impacted instances.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 4 hours ago - at 09/16/2026 10:31AM
We're pursuing the fastest path to restore services. We're testing our fix on a test instance. Once the test is validated, we'll roll out the fix fleetwide.
Customers continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 4 hours ago - at 09/16/2026 10:18AM
One of our core system components experienced increased load, which limited its capacity to process requests. We're working on a fix to resolve this issue and restore services.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 5 hours ago - at 09/16/2026 10:01AM
We're no longer pursuing restarts as a path to remediation. Customers continue to experience severe delays, intermittent errors, and inability to access some services and support case creation.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 5 hours ago - at 09/16/2026 09:57AM
We believe that the issue is caused by an external dependency failure that's impacting the legacy login server. We're blocking the Application Programming Interface (API) endpoint as a potential mitigation step. We also engaged our third-party infrastructure provider to determine if there are any issues and they've confirmed that there are no issues with third-party infrastructure.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 5 hours ago - at 09/16/2026 09:10AM
Investigations indicate that requests are stalling while waiting on a response from an internal login service, which is using up available server resources. Customers continue to experience severe delays, intermittent errors, and inability to access some services. This also affects support case creation.
We've attempted a rolling restart on one of the impacted instances to see if that resolves the issue.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 6 hours ago - at 09/16/2026 08:45AM
We're investigating an issue impacting multiple instances across all regions where customers may experience severe delays, intermittent errors, or an inability to access some services. Some customers are also unable to submit new support cases through the Help portal. We're investigating the issue.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
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