Feature Disruption

We continue to work on mitigation to restore service for CRM Analytics customers. Some customers may still see failures or delays when running recipes. We're working with other teams to identify the source of the increased load.
We'll provide an update after additional information becomes available.

We continue to work on mitigation to restore service for CRM Analytics customers. Some customers may still see failures or delays when running recipes.
We'll provide an update once additional information becomes available.

We're continuing to work on restoring service for CRM Analytics customers on the affected instances. Our investigation found that a supporting service used during startup is slow to respond. We've applied configuration changes and are raising a request limit on that service. We'll provide the next update once additional information becomes available.

We have identified a potential trigger of the issue and are reviewing additional logs.
In parallel, we are working on allocating additional resources to accommodate for increased memory utilization as an interim fix.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

We remain engaged and will continue to determine the best path to resolution.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

We have identified an issue related to high memory utilization due to an underlying service. We are exploring multiple paths to isolate the underlying cause of the issue and implement a fix to restore the services. We are reviewing the error logs and diagnostic information.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

At 11:15 UTC on October 4, 2026, a feature disruption began impacting CRM Analytics in the production environment. As a result, customers in the affected environment are unable to use CRM Analytics, and their CRM Analytics jobs are failing.

We are investigating the issue and analyzing data to determine the best path to resolution.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.