Incident Report
Summary AI Generated
Salesforce experienced a 35-minute feature degradation across numerous USA instances, during which a subset of customers encountered errors or delays when running SQL queries in Data 360, and were unable to view Data Lake Object (DLO) and Data Model Object (DMO) data in Query Editor. The affected components were restarted as part of the remediation effort, with monitoring continuing afterward.
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA1 Salesforce USA2S Salesforce USA3S Salesforce USA220 Salesforce USA240S Salesforce USA242S Salesforce USA244S Salesforce USA248S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA312 Salesforce USA314 Salesforce USA316 Salesforce USA318 Salesforce USA320 Salesforce USA322 Salesforce USA324 Salesforce USA326 Salesforce USA328 Salesforce USA330 Salesforce USA332 Salesforce USA334 Salesforce USA336 Salesforce USA338 Salesforce USA340 Salesforce USA342 Salesforce USA344 Salesforce USA346 Salesforce USA348 Salesforce USA350 Salesforce USA352 Salesforce USA354 Salesforce USA356 Salesforce USA358 Salesforce USA360 Salesforce USA366S Salesforce USA372 Salesforce USA374 Salesforce USA376 Salesforce USA384 Salesforce USA80S Salesforce USA642 Salesforce USA714 Salesforce USA856 Salesforce USA870S Salesforce USA872S Salesforce USA874S Salesforce USA876Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
about 4 hours ago - at 10/06/2026 03:58PM
We’re continuing the process to clear the affected data and restore normal service. In the meantime, we've also published a Known Issue article containing workaround steps that affected customers can follow to view the impacted records.
Known Issue Article: https://help.salesforce.com/s/issue?id=a02g700000BAWcz
We'll provide another update as additional information becomes available.
UPDATE
about 4 hours ago - at 10/06/2026 03:27PM
We’ve become aware that a subset of customers are continuing to experience errors when viewing certain records within Salesforce. We've identified the trigger as stale cached data remaining from the earlier issue and are running a process to clear the affected data and restore normal service. This process is expected to take a few hours to complete.
We'll provide another update as additional information becomes available.
UPDATE
about 9 hours ago - at 10/06/2026 10:55AM
Upon further investigation, we’ve determined that the end time of the impact is different than initially understood. We’ve revised the end time of the Trust post to more accurately reflect when the issue was resolved for customers. We apologize for any confusion.
UPDATE
about 9 hours ago - at 10/06/2026 10:41AM
We’ve confirmed that restarting the affected components resolved the issue. Data 360 services are now working as expected including access to Data Lake Object (DLO) and Data Model Object (DMO) data in Query Editor.
Our investigation also confirmed that the impact was broader than initially identified and we have updated this incident to reflect the full scope of the impact. We apologize for how this incident affected you and your business.
UPDATE
about 9 hours ago - at 10/06/2026 10:22AM
We're investigating an issue affecting Data 360 where a subset of customers running SQL queries against their data in Data 360 may experience errors or delays. Customers are also unable to view Data Lake Object (DLO) and Data Model Object (DMO) data in Query Editor. We have restarted the affected components and are monitoring the services.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
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