Outage in Salesforce
Feature Degradation
Resolved Minor
October 20, 2026 - Started 1 day ago
- Lasted 31 minutes
Incident Report
Summary AI Generated
A faulty change to an email service component caused Salesforce to stop delivering outbound emails, including password reset emails and one-time passcodes, blocking users from logging in. The issue affected 13 US-based Salesforce instances and lasted approximately 31 minutes. Salesforce identified the problematic change and initiated a rollback to restore email delivery.
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA9002 Salesforce USA9004S Salesforce USA9006S Salesforce USA9008 Salesforce USA9010S Salesforce USA9012S Salesforce USA9014 Salesforce USA9016S Salesforce USA9018S Salesforce USA902S Salesforce USA9402 Salesforce USA9404S Salesforce USA9406STrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
1 day ago - at 10/20/2026 10:40AM
We're investigating a login issue where customers aren't receiving any outbound emails, including password reset emails and one-time passcodes (OTPs). This is preventing logins. We've identified a recent change to an email service component as the likely trigger. We're reverting the change to restore email delivery.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
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