Outage in Salesforce
Feature Degradation
Resolved Minor
October 20, 2026 - Started about 21 hours ago
- Lasted 37 minutes
Incident Report
Summary AI Generated
**Summary:** Salesforce experienced a feature degradation lasting approximately 37 minutes across multiple Japan-region instances (JPN2S through JPN146), specifically impacting Agentforce Coworker. Affected customers encountered intermittent request failures and conversations that stopped mid-response without displaying an error message. Salesforce engaged a third-party service provider, after which error rates began to decrease, and the incident was resolved.
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce JPN2S Salesforce JPN4S Salesforce JPN6S Salesforce JPN8S Salesforce JPN10S Salesforce JPN12S Salesforce JPN18S Salesforce JPN20S Salesforce JPN22S Salesforce JPN24S Salesforce JPN28S Salesforce JPN132 Salesforce JPN134 Salesforce JPN136 Salesforce JPN138 Salesforce JPN140 Salesforce JPN142 Salesforce JPN144 Salesforce JPN146Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
STARTTIMEREVISION
about 20 hours ago - at 10/21/2026 03:25AM
Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.
UPDATE
about 21 hours ago - at 10/21/2026 03:11AM
We're aware of an issue impacting Agentforce Coworker. A subset of customers may experience intermittent request failures, and conversations may stop partway through an answer without an error message. We engaged the third-party service provider, and we're seeing error rates decrease.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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