Outage in SalesLoft

Degraded Salesloft Dialer Performance

Resolved Minor
December 14, 2022 - Started about 2 years ago - Lasted 41 minutes
Official incident page

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Outage Details

We are investigating an issue where some customers are unable to place outbound calls from the Salesloft platform. Twilio (our VoIP provider) has reported an issue that causes outbound calls to fail or results in a slow connection between Salesloft’s Dialer and the call recipient. https://status.twilio.com/incidents/tmxh0lcbqg3w This may be experienced in the Salesloft platform or via the Salesloft Connect extension. Twilio's engineering team is working to correct this issue. Please continue to monitor our Status Page for additional updates.
Components affected
SalesLoft VoIP Provider
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 12/14/2022 06:30PM

Twilio has officially marked this incident as resolved. https://status.twilio.com/incidents/tmxh0lcbqg3w

Thanks for your patience as this was being worked on.

MONITORING about 2 years ago - at 12/14/2022 06:09PM

Our VoIP Provider, Twilio, has confirmed that dialing is back to normal operations. We will continue to monitor this issue and provide updates as they become available.

IDENTIFIED about 2 years ago - at 12/14/2022 05:49PM

We are investigating an issue where some customers are unable to place outbound calls from the Salesloft platform.

Twilio (our VoIP provider) has reported an issue that causes outbound calls to fail or results in a slow connection between Salesloft’s Dialer and the call recipient. https://status.twilio.com/incidents/tmxh0lcbqg3w

This may be experienced in the Salesloft platform or via the Salesloft Connect extension. Twilio's engineering team is working to correct this issue. Please continue to monitor our Status Page for additional updates.

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