Outage in SalesLoft

Dialer Call Transcription Delay

Resolved Minor
August 22, 2024 - Started 3 months ago - Lasted 26 days
Official incident page

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Outage Details

Salesloft engineering has identified an issue where we are seeing delays in transcription for calls made through the Salesloft Dialer. This will also cause a delay in AI followup items being generated. Engineering is investigating this as a top priority. Please monitor this status page for updates.
Components affected
SalesLoft Web Application
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/17/2024 02:11PM

This incident has been resolved.

INVESTIGATING 3 months ago - at 08/23/2024 02:56PM

Engineering has fixed this issue as of 7p ET on Aug 22. Thus all dialer calls have been transcribed as of that time yesterday evening. Engineering is currently developing a path to transcribe all calls that were not transcribed yesterday between 9a ET and 7p ET. Please continue to monitor this status page for updates.

INVESTIGATING 3 months ago - at 08/22/2024 06:25PM

Salesloft engineering has identified an issue where we are seeing delays in transcription for calls made through the Salesloft Dialer. This will also cause a delay in AI followup items being generated. Engineering is investigating this as a top priority. Please monitor this status page for updates.

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