Outage in SalesLoft

Issues logging into Drift with the message 'ERROR for site owner: Invalid site key'

Resolved Major
February 10, 2025 - Started 10 days ago - Lasted 4 days
Official incident page

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Outage Details

We are investigating an issue with the Drift login where users are being faced with the error ERROR for site owner: Invalid site key upon login attempt. This seems to be impacting all customers that login using a password (as opposed to SSO). Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 02/14/2025 02:19PM

This incident has been resolved.

MONITORING 8 days ago - at 02/12/2025 04:03PM

We are still seeing some issues surrounding the login on the mobile app, as well as the reset password flow.

MONITORING 10 days ago - at 02/10/2025 05:42PM

We are continuing to monitor for any further issues.

MONITORING 10 days ago - at 02/10/2025 02:51PM

We’ve deployed a fix that has resolved the ability to login to Drift. We’re monitoring to ensure the changes are effective for all users. Continue to monitor the status page for additional updates.

IDENTIFIED 10 days ago - at 02/10/2025 01:11PM

Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates.

INVESTIGATING 10 days ago - at 02/10/2025 12:44PM

We are continuing to investigate this issue.

INVESTIGATING 10 days ago - at 02/10/2025 11:19AM

We are investigating an issue with the Drift login where users are being faced with the error ERROR for site owner: Invalid site key upon login attempt. This seems to be impacting all customers that login using a password (as opposed to SSO). Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

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