Connection Issues with UK Landline Numbers

Our VoIP provider has confirmed that this issue has been resolved.

Our provider has confirmed that a fix is in place, and they are now seeing a recovery from the issue causing missing or silent audio on some inbound/outbound calls to UK numbers.

We will continue to monitor the situation to ensure a full recovery and will provide a final update once the issue has been officially resolved.

Our dialer partner, Twilio, has identified an issue causing one-way or silent audio on some calls to UK phone numbers. They are currently working with their carrier partner to resolve the problem and look to have it resolved soon: https://status.twilio.com/

We will continue to monitor from our end and provide an update once they have communicated that a fix is in place.

We are currently investigating a reported issue where calls to UK landline numbers are not connecting. This seems to be affecting users who are dialling from an assigned UK number in Salesloft.

Our engineering team is working with our VoIP provider to resolve this. Please check our status page for updates.