Outage in Salsify

Channel analysis running continuously

Resolved Major
November 06, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing issues with the refresh of channels that are selected to be refreshed. A channel analysis will run continuously or an error will appear mentioning that the 'Item is locked'. Our engineering team is currently working to identify the root cause. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/06/2024 04:21AM

Our engineering team has resolved the issue, and channel refreshes are now completing as expected. Some channel analysis runs that were previously stuck may have been force-canceled, which could display a "Something went wrong" message indicating that the analysis was canceled by a user. These channels can be refreshed again as normal.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

INVESTIGATING about 2 months ago - at 11/06/2024 02:56AM

We are currently experiencing issues with the refresh of channels that are selected to be refreshed. A channel analysis will run continuously or an error will appear mentioning that the 'Item is locked'.

Our engineering team is currently working to identify the root cause.

If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

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