Outage in Salsify

Shopify Publish Error

Resolved Minor
November 26, 2024 - Started 25 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Shopify has changed the way their API accepts product and variant ids, causing most publishes from Salsify PXM to fail. Salsify is currently modifying our solution to seamlessly handle this change. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Components affected
Salsify Syndication
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 11/27/2024 01:55AM

Salsify has modified the Shopify GraphQL connector to handle Shopify's change to their API and the way they are now accepting product and variant ids. Publishes from Salsify PXM to Shopify will now ensure these ids are sent in the correct format.

No changes are required to your mappings, but please republish and reach out to customer support at https://help.salsify.com/help/contact-feedback for any further issues.

IDENTIFIED 25 days ago - at 11/26/2024 09:48PM

Shopify has changed the way their API accepts product and variant ids, causing most publishes from Salsify PXM to fail.

Salsify is currently modifying our solution to seamlessly handle this change.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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