Insights - Crawl data failing for multiple retailers

Our vendor has implemented a fix to the crawling issue for the affected retailers. The issue is now confirmed to be resolved.

Product data will automatically be refreshed within the next 24 hours but we will not be able to backfill the data gaps in the price history widget.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Our vendor has implemented a fix to the crawling issue for the affected retailers. We are continuing to monitor the crawl data to ensure this issue is fully resolved.

Product data will automatically be refreshed within the next 24 hours but we will not be able to backfill the data gaps in the price history widget.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

This outage affects all report types (except for the share of search reports) and the price history widget for the following retailers:
- Albertsons
- Asda UK
- BBB
- BJs
- Bloomingdales
- Build
- Chewy
- Costco
- Crate and Barrel
- Dicks Sporting Goods
- Grainger
- Home Depot
- Houzz
- JCPenney
- Loblaws
- Ocado
- Office depot
- Overstock
- Petsmart CA
- Sainsbury UK
- Target
- Tesco
- Ulta
- Voila
- Walgreens
- Walmart CA
- Walmart Grocery
- Wayfair

Merchandising, compliance, buy box, and map violation reports may have stale product data if they are published after July 19th. The reports will be generated but with stale data until the outage is resolved. Data gaps in the price history widget will be present from July 19th until the outage is resolved. Search reports are currently unaffected.

We've escalated the issue with our vendor and they are working towards a resolution. We currently don't have an estimated timeline for resolution but will post an update as soon as we can establish one.

Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours but we will not be able to backfill the data gaps in the price history widget.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.