Outage in Salsify

Delayed Kroger Publications + Increase in Failed Intelligence Suite Workflow Tasks

Resolved Minor

April 14, 2026 - Started 7 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating issues with one of our model providers, manifesting as delayed Kroger Publications. Additionally, users leveraging Intelligence Suite Workflows may be experiencing an increase of Task Failures. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Components affected

Salsify Application

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 04/14/2026 09:35PM

This issue has been resolved.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

MONITORING 7 days ago - at 04/14/2026 08:58PM

The model issue affecting delayed Kroger Publications and Intelligence Suite Workflow Failures has been corrected.

We are monitoring for continued success, and final confirmation from our provider.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

INVESTIGATING 7 days ago - at 04/14/2026 08:27PM

We are investigating issues with one of our model providers, manifesting as delayed Kroger Publications.

Additionally, users leveraging Intelligence Suite Workflows may be experiencing an increase of Task Failures.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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