Outage in Salsify
Home Depot - Customers receiving 403 error response after channel publish
Major
April 21, 2026 - Started about 12 hours ago
Official incident page
Official incident page
Incident Report
We are investigating reports of the following feedback being returned in the Home Depot direct connection:
'Unable to prepare target system for upload. Unexpected answer received: 403'
We have escalated this issue to Home Depot. The feedback has been reported starting yesterday April 20th.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
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INVESTIGATING
about 12 hours ago - at 04/21/2026 05:55PM
We are investigating reports of the following feedback being returned in the Home Depot direct connection:
'Unable to prepare target system for upload. Unexpected answer received: 403'
We have escalated this issue to Home Depot. The feedback has been reported starting yesterday April 20th.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
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