Outage in Salsify
Asset downloads populating with shareable URLs instead of asset names
Resolved MinorIncident Report
We are currently investigating an issue where downloading an asset from the asset detail page causes the file to save with its shareable URL populated as the filename instead of the actual asset name. Our engineering team is actively working to identify the root cause of this behavior.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/19/2026 03:00PM
The issue causing downloaded assets from the asset detail page to save with their shareable URL as the filename has been resolved. File downloads will now correctly populate with the designated asset name as expected. We appreciate your patience while our team worked to address this behavior.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
INVESTIGATING
2 days ago - at 06/19/2026 01:53PM
We are currently investigating an issue where downloading an asset from the asset detail page causes the file to save with its shareable URL populated as the filename instead of the actual asset name. Our engineering team is actively working to identify the root cause of this behavior.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
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