Outage in Salsify
Delays in data updates and trigger processing
Resolved MinorIncident Report
We are currently tracking an issue causing delays in imports. While search performance itself is not impacted, users may experience delays in observing updates through search, as well as delays in updating and processing subscription triggers, workflows, and formulas. Processing queues are actively clearing, and performance will return to normal as the backlog resolves.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Components affected
Salsify Imports and IndexingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 22 hours ago - at 08/24/2026 04:14PM
We have resolved the issue causing delays with system updates, workflows, and trigger processing. System processing throughput has returned to normal levels, and all backlog queues have fully cleared.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
MONITORING
1 day ago - at 08/24/2026 01:22PM
We are currently tracking an issue causing delays in imports. While search performance itself is not impacted, users may experience delays in observing updates through search, as well as delays in updating and processing subscription triggers, workflows, and formulas. Processing queues are actively clearing, and performance will return to normal as the backlog resolves.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
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