Outage in Salsify
Walmart Rich Media videos not appearing
Resolved MinorIncident Report
We are currently tracking reports about Walmart Rich Media videos not appearing in Walmart's portal or appearing on Walmart's site after a complete, successful publish with no feedback. We have escalated this issue to our Walmart contacts and the issue is currently being reviewed by Walmart's engineering team.
We would recommend opening up a Walmart Support case as well to raise awareness while we await for Walmart's assistance on this topic.
Please reach out to customer support via email at support@salsify.com for any questions regarding this subject.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 10/06/2026 01:39PM
Walmart has deployed a fix and resolved the issue on 10/1/26.
Please try republishing any affected products and confirm that the videos are appearing live on Walmart's site.
Please reach out to customer support via email at support@salsify.com for any questions regarding this subject.
MONITORING
11 days ago - at 10/02/2026 05:29PM
Walmart has let us know that they have deployed a fix and resolved the issue on 10/1/26.
Please try republishing any affected products and confirm that the videos are appearing live on Walmart's site.
Please reach out to customer support via email at support@salsify.com for any questions regarding this subject.
INVESTIGATING
22 days ago - at 09/22/2026 11:07AM
We are currently tracking reports about Walmart Rich Media videos not appearing in Walmart's portal or appearing on Walmart's site after a complete, successful publish with no feedback. We have escalated this issue to our Walmart contacts and the issue is currently being reviewed by Walmart's engineering team.
We would recommend opening up a Walmart Support case as well to raise awareness while we await for Walmart's assistance on this topic.
Please reach out to customer support via email at support@salsify.com for any questions regarding this subject.
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