Outage in Salsify
JSON Custom Channel Export failures
Resolved MajorIncident Report
We are currently investigating an issue causing failures specifically with JSON Custom Channel exports. All other export types and standard features remain fully operational and unaffected.
Our engineering team is actively working to resolve the issue. We apologize for the inconvenience and will provide further updates as soon as more information is available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/24/2026 11:02PM
The issue causing failures for JSON Custom Channel exports has been identified and resolved. All export services are now operating normally.
Any failed Export attempts will require a re-run.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
MONITORING
5 days ago - at 09/24/2026 09:43PM
The issue causing failures for JSON Custom Channel exports has been identified and resolved. All export services are now operating normally, and we are monitoring system performance to ensure stability. If you have not yet republished, please do so to confirm.
IDENTIFIED
5 days ago - at 09/24/2026 09:14PM
We are currently investigating an issue causing failures specifically with JSON Custom Channel exports. All other export types and standard features remain fully operational and unaffected.
Our engineering team is actively working to resolve the issue. We apologize for the inconvenience and will provide further updates as soon as more information is available.
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