Outage in Salsify

Intermittent access issues with Salesforce ticketing

Minor

September 16, 2026 - Started about 8 hours ago
Official incident page

Incident Report

We are currently tracking intermittent access issues with Salesforce, our customer support platform. Users may encounter temporary maintenance messages ("We are down for maintenance") or experience errors when submitting and viewing support cases. Salesforce is actively investigating the issue, and we are monitoring their progress closely to provide updates as soon as they become available. Please reach out to customer support via email at support@salsify.com for any questions regarding this subject.

Components affected

Salsify Support Portal

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Latest Updates ( sorted recent to last )

MONITORING about 8 hours ago - at 09/16/2026 09:58AM

We are currently tracking intermittent access issues with Salesforce, our customer support platform. Users may encounter temporary maintenance messages ("We are down for maintenance") or experience errors when submitting and viewing support cases. Salesforce is actively investigating the issue, and we are monitoring their progress closely to provide updates as soon as they become available.

Please reach out to customer support via email at support@salsify.com for any questions regarding this subject.

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