Live Salsify Support Portal status. See if Salsify Support Portal is down, view recent outages, and get real-time alerts when problems start.
Salsify Support Portal is operational
IsDown pulls data from Salsify's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 6 incidents for Salsify Support Portal since started monitoring Salsify status in June 2021. We collect data from 4200+ services, and normalize the data to give you a clear picture of the impact of the outage.
over 1 year ago · lasted about 19 hours
We have been made aware that, due to performance issues impacting our third-party live chat support service for Premium Support subscribers is currently unavailable. While our partner implements a solution, please reach out to the Support Team us...
over 1 year ago · lasted about 5 hours
Please note that we are experiencing issues with the Case Submission form. Our team is working on resolving the issue with urgency. If you have a critical issue, please reach out to escalations@salsify.com with as many details as possible. We apol...
almost 2 years ago · lasted about 21 hours
Our Engineering team has identified delays across the platform, based on the earlier maintenance window. Our team is monitoring the impact and more updates will follow. Please reach out to customer support at https://help.salsify.com/help/contact...
We've tracked and collected 6 incidents for Salsify Support Portal since started monitoring Salsify status
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Be the first to know when Salsify and other third-party services go down
Salsify Support Portal is down. You can check Salsify Support Portal status and incident details on the top of the page. IsDown continuously monitors Salsify Support Portal official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Salsify Support Portal seems to be having problems. You can check Salsify Support Portal status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Salsify Support Portal being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Salsify Support Portal official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Salsify Support Portal last outage was on December 04, 2023 with the title "Live chat support service for Premium Support subscribers"
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Salsify with maximum flexibility
IsDown monitors Salsify Support Portal for major outages. A major outage is when Salsify Support Portal experiences a critical issue that severely affects one or more services/regions. When Salsify marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Salsify status page for minor outages. A minor outage is when Salsify Support Portal experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Salsify status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Salsify publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Salsify and all their 14 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Salsify and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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