Outage in Salsify

Digital Asset Feed generating blank export

Resolved Major

April 16, 2026 - Started 5 days ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified an issue that causes blank zip files when exporting Digital Asset Feeds and Digital Assets from Sites & Classic Catalogs. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Components affected

Salsify Application

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 04/16/2026 07:50PM

This issue has been resolved.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

MONITORING 5 days ago - at 04/16/2026 06:42PM

We have identified and corrected an issue that was generating blank zip files when exporting Digital Asset Feeds and Digital Assets from Sites & Classic Catalogs.

If you continue to see issues with generating a Digital Asset export, please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

INVESTIGATING 5 days ago - at 04/16/2026 06:06PM

We have identified an issue that causes blank zip files when exporting Digital Asset Feeds and Digital Assets from Sites & Classic Catalogs.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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