Outage in Salsify

Renaming Smart Lists causing filter removal

Resolved Minor

April 16, 2026 - Started 5 days ago - Lasted about 18 hours
Official incident page

Incident Report

We are investigating reports of Product and Asset Lists losing their filters when renaming the List. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Components affected

Salsify Application

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 04/17/2026 03:53PM

The incident affecting Smart List Filter Removal has been resolved, and the new List UI has been re-enabled.

If you have any questions, or believe your list may have been impacted, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

MONITORING 5 days ago - at 04/17/2026 12:18AM

We have identified the cause of the issue, and have temporarily disabled the new List Experience so as to ensure no further filter removals across organizations.

We are monitoring for continued success.

If you have any questions, or believe a list was impacted by this incident, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

INVESTIGATING 5 days ago - at 04/16/2026 10:34PM

We are investigating reports of Product and Asset Lists losing their filters when renaming the List.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

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