Outage in Salsify

Digital asset uploads are delayed

Resolved Minor

July 03, 2025 - Started 10 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are experiencing delays in digital asset uploads due to an incident with our digital asset management partner. Our partner has indicated that a fix has been deployed. Our team is continuing to monitor the issue. If you continue to experience any issues, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Components affected

Salsify Application

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/03/2025 06:31PM

Digital Asset upload functionality has returned to normal and this incident is now resolved.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

MONITORING 10 months ago - at 07/03/2025 02:43PM

We are experiencing delays in digital asset uploads due to an incident with our digital asset management partner. Our partner has indicated that a fix has been deployed. Our team is continuing to monitor the issue.

If you continue to experience any issues, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

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