Outage in Salsify

Insights - Crawl data failing for Amazon Spain

Resolved Major

July 05, 2025 - Started 10 months ago - Lasted 3 days
Official incident page

Incident Report

This outage affects all report types and the price history widget for Amazon Spain. Merchandising, compliance, buy box, and map violation reports may have stale product data, and share of search reports published after 5 July 12:00 UTC will not be generated until the outage is resolved. Data gaps in the price history widget will be present from 5 July 12:00 UTC until the outage is resolved. We've escalated the issue with our vendor and they are working towards a resolution. We currently don't have an estimated timeline for resolution but will post an update as soon as we can establish one. Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, pending share of search reports will be generated, but we will not be able to backfill the data gaps in the price history widget. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Components affected

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/08/2025 03:25PM

Our vendor has implemented a fix to the crawling issue for Amazon Spain which has now resolved the issue.

Product data will automatically be refreshed within the next 24 hours, and pending share of search reports will be generated, but we will not be able to backfill the data gaps in the price history widget.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

MONITORING 10 months ago - at 07/07/2025 02:59PM

Our vendor has implemented a fix to the crawling issue for Amazon Spain. We are continuing to monitor the crawl data to ensure this issue is fully resolved.

Product data will automatically be refreshed within the next 24 hours, and pending share of search reports will be generated, but we will not be able to backfill the data gaps in the price history widget.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

IDENTIFIED 10 months ago - at 07/05/2025 07:01PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 months ago - at 07/05/2025 07:01PM

This outage affects all report types and the price history widget for Amazon Spain.

Merchandising, compliance, buy box, and map violation reports may have stale product data, and share of search reports published after 5 July 12:00 UTC will not be generated until the outage is resolved. Data gaps in the price history widget will be present from 5 July 12:00 UTC until the outage is resolved.

We've escalated the issue with our vendor and they are working towards a resolution. We currently don't have an estimated timeline for resolution but will post an update as soon as we can establish one.
Once the vendor outage has been resolved, product data will automatically be refreshed within the next 24 hours, pending share of search reports will be generated, but we will not be able to backfill the data gaps in the price history widget.

If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

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